Summary
Overview
Work History
Education
Skills
Timeline
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Sarahi Hernandez

Albuquerque,NM

Summary

Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

10
10
years of professional experience

Work History

Manager

Whatabuger
07.2021 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cash management, took over safe deposited money to safe
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Monitored Inventory
  • Gained knowledge of company policies, protocols and processes.

Restaurant Team Member

Taco Bell
12.2018 - 05.2019
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sorter

Amazon
04.2014 - 02.2015
  • Utilized sorting systems to sort items fast and accurately.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Used hand-held scanner to enter data product information.
  • Used hand-held scanners to sort items into specific categories.

Waitress

Pizza Hut
06.2013 - 01.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Del Norte High School
Del Norte, CO
05.2014

CNA Certificate -

Trinidad State Junior College
Trinidad, CO
04.2014

Skills

- Coaching

- Motivating others

- Friendliness

- Active Listening

- Conflict Resolution

- Delegation

- Bilingual

- Stock Inventory

- Multitasking

- Customer Service

-

Timeline

Manager

Whatabuger
07.2021 - 07.2023

Restaurant Team Member

Taco Bell
12.2018 - 05.2019

Sorter

Amazon
04.2014 - 02.2015

Waitress

Pizza Hut
06.2013 - 01.2014

High School Diploma -

Del Norte High School

CNA Certificate -

Trinidad State Junior College

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Sarahi Hernandez