Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarahi Michaca

El Paso,TX

Summary

Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Village Inn Pancake House
El Paso, TX
03.2023 - 11.2023
  • Provided escort service to customers, offering menus and informing them of their server's name and daily specials. Accommodated high-maintenance guests while multitasking incoming calls, online orders, and customer inquiries.
  • Managed guest check-outs, payment collection, and addressed billing concerns to guarantee customer satisfaction. Fostered effective communication of any special orders or dietary restrictions with the kitchen team.
  • Maintained cleanliness standards in the dining area through regular wiping of tables and chairs between seatings.
  • Assigned seating arrangements based on customer preferences and restaurant policies; performed opening and closing duties, including restocking supplies and cleaning work areas; resolved customer complaints professionally while maintaining a positive attitude towards guests
  • Managed reservations, waitlists, and special requests for large parties. Monitored dining room activity to ensure optimal service for all guests. Greeted customers and escorted them to tables while restocking condiments, silverware, napkins, and tablecloths as needed.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Balanced cash register at end of shift according to established procedures.
  • Assisted with setting up banquet rooms for special events.
  • Provided menus and answered questions about menu items and specials.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered telephone to provide dining information and take reservations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Answered phones promptly to record and confirm reservations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Assisted staff by serving food and beverages or bussing tables.
  • Helped service staff handle demand by distributing food and beverages.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Assigned patrons to suitable tables according to server rotation.
  • Accepted payments from guests for dine-in and take-out foods.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Always maintained reception area clean and organized while also being available to assist wait staff if needed.
  • Once shift had concluded would balance out cash drawer and tally up sales as well as help clean front house are

Crew Member

McDonald's
El Paso, TX
01.2023 - 03.2023
  • Maintained a positive attitude while efficiently handling customer orders.
  • Prepped high-quality meals and drinks following recipe guidelines and food safety protocols.
  • Ensured sanitary conditions through regular cleaning of the restaurant, as well as specialized attention to the lobby, restrooms, and equipment.
  • Handled customer complaints and concerns with politeness and friendliness
  • Mastered the operation of cash registers and additional point of sale devices.
  • Ensured organized delivery of orders while minimizing errors.
  • Consistently prioritized customer happiness and exceeded expectations.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Informed customers about daily specials in an engaging manner.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Adhered to health department regulations regarding food handling procedures.
  • Restocked kitchen supplies including food products and utensils.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Education

Still in High School - Multidisciplinary Studies

Texas Connections Academy
Houston, TX
06-2025

Skills

  • Menu Memorization
  • Reservation coordination
  • Conflict Resolution
  • Reservations Coordination
  • High-volume dining
  • Guest Relations Management
  • Dining customer service
  • Table setting arrangements
  • Menu presentation
  • Server Support
  • Scheduling
  • Payment Processing
  • Cash Handling
  • Relationship Building
  • Effective customer upselling
  • POS system operations
  • Safe Food Handling
  • Customer Service
  • Guest Relations
  • Greeting guests
  • Service prioritization
  • Menu knowledge
  • Table Bussing
  • Supply Restocking
  • Complex Problem-Solving
  • Handling Complaints
  • Item promotion
  • Price memorization
  • Sales and Marketing
  • Check payment processing

Timeline

Restaurant Hostess

Village Inn Pancake House
03.2023 - 11.2023

Crew Member

McDonald's
01.2023 - 03.2023

Still in High School - Multidisciplinary Studies

Texas Connections Academy

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Sarahi Michaca