Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarahi Nava Rojo

Amarillo

Summary

Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.

Overview

12
12
years of professional experience

Work History

Cocktail Server

Mulligans Sports Bar
05.2023 - 02.2025
  • Anticipated guest needs and provided proactive service.
  • Checked guests' identification before serving alcoholic beverages.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.

Bartender Trainer

Twin Peaks Restaurants
12.2021 - 02.2023
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
  • Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.

Cocktail Server

Texas Firehouse
12.2020 - 12.2021
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Bartender

Moon Doggy Pizza
07.2019 - 01.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Bartender Shift Manager

Sakura Japanese Steakhouse
07.2016 - 09.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server Supervisor

Sakura Japanese Steakhouse
07.2014 - 09.2018
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Host

Sakura Japanese Steakhouse
03.2013 - 06.2014
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Tascosa High School
Amarillo, TX

Associate of Science - Nursing

Amarillo College
Amarillo, TX
05-2028

Skills

  • Cash handling
  • Customer service
  • Handling large groups
  • Alcohol awareness
  • Speed and efficiency
  • Stress tolerance
  • Beverage making
  • Efficient multitasking

Languages

Spanish
Native or Bilingual

Timeline

Cocktail Server

Mulligans Sports Bar
05.2023 - 02.2025

Bartender Trainer

Twin Peaks Restaurants
12.2021 - 02.2023

Cocktail Server

Texas Firehouse
12.2020 - 12.2021

Bartender

Moon Doggy Pizza
07.2019 - 01.2020

Bartender Shift Manager

Sakura Japanese Steakhouse
07.2016 - 09.2018

Server Supervisor

Sakura Japanese Steakhouse
07.2014 - 09.2018

Host

Sakura Japanese Steakhouse
03.2013 - 06.2014

High School Diploma -

Tascosa High School

Associate of Science - Nursing

Amarillo College

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