Summary
Overview
Work History
Education
Skills
Certification
Multitasking
Languages
Timeline
Generic

Sarahi Orozco

Memphis,TN

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Lennys Grill & Subs. Skilled in POS System Operation and adept at fostering team collaboration. Successfully negotiated with suppliers to cut costs, implemented energy-saving measures, and boosted team morale, leading to a more efficient, cost-effective operation. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 11+ years in Food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Leader

Lennys Grill & Subs
07.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.

Assistant Store Manager

Moes Southwest And Grill
08.2012 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Bartender

SportsPub
09.2013 - 01.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Education

Diploma/certificate - Medical Office Professional

Concorde Career College
Memphis, TN
07.2024

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Decision-making capabilities
  • Team motivation
  • Strong verbal and written communication
  • Customer Service Management
  • Creative Problem-Solving
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Team Supervision
  • Goal Setting and Tracking
  • Motivational Leadership
  • POS System Operation
  • Safety processes and procedures
  • Inventory Counts
  • Assigning Work
  • Complaint resolution
  • Sales and Upselling
  • Shift Paperwork Completion
  • Issue Resolution
  • Role Modeling
  • Daily workflows
  • Client Service
  • Staff Development

Certification

Medical Office Professional

Multitasking

I love to stay on feet, and keeping the ball moving and that's by doing everything sufficient and well prepped as well as organized and by doing more than one thing at once I work better and faster. 

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Shift Leader

Lennys Grill & Subs
07.2023 - Current

Bartender

SportsPub
09.2013 - 01.2014

Assistant Store Manager

Moes Southwest And Grill
08.2012 - 06.2023

Diploma/certificate - Medical Office Professional

Concorde Career College

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Sarahi Orozco