Sarahi Rivas
Moreno Valley,CA
Summary
Proven leader in customer service, adept at enhancing customer satisfaction and resolving disputes, demonstrated during tenure at Dosner Organic Farms. Skilled in multitasking and communication, I excel in crisis intervention and maintaining safe environments, significantly improving service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Dosner Organic Farms
12.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed multiple phone lines at the same time with clients, vendors, and staff.
Manager
Potato Corner
03.2018 - 12.2020
- Monitored fast food supply inventory and submitted supply order forms.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- examined applications, conducted interviews, and made hiring decisions.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensure the restaurant was kept organized and clean.
Education
Associate of Arts - Child Development
California State University, Los Angeles
Los Angeles, CA05.2025
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Bilingual
- Multitasking Skills
- Crisis Intervention
- Empathy and Compassion
- Ability to maintain a safe environment
- communication
Timeline
Customer Service Officer
Dosner Organic Farms
12.2020 - Current
Manager
Potato Corner
03.2018 - 12.2020
Associate of Arts - Child Development
California State University, Los Angeles