Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Activities
Future Goals
Timeline
GeneralManager

Sarahi Silva

Hialeah,FL

Summary

Seeking part time employment in an open position with a company that can best benefit from my prior work experience while developing my work based knowledge. You will discover that I have a pleasant disposition, work well with people and learn very fast. I look forward to joining your team and supporting your company goals.

Overview

8
8
years of professional experience

Work History

Shift Manager

Gilbert's Bakery MIA
03.2017 - 12.2018
  • Respect health department guidelines (wash hands, keep area sanitized)
  • Provide translation for manger to workers and manager to customers
  • Work well under pressure
  • Make quality decisions to in order to work at a faster pace
  • Cook and prepare foods (breakfast/ regular menu, and specialty items)
  • Prepare foods for the next day (slice tomatoes, prepare lettuce, etc.)
  • Provide help in others areas when short of staff
  • Take inventory
  • Assist manager with paperwork (proof reading for errors)

Assistant Manager

Dunkin
04.2019 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Shift Manager

Coffee Bean & Tea Leaf
06.2021 - 12.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Bartender

Saddle Up Tavern
03.2024 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

General Manager

Einstein Bagels
01.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Graduate - undefined

Green Springs High School
Miami, FL
11.2016

Skills

  • Cash handling
  • Customer service focus
  • Opening and closing procedures
  • Problem resolution
  • Team player
  • Efficient multi-tasker
  • Time management

Hobbies and Interests

Creative, enjoys oil painting, Traveling, like learning about other cultures, Looking forward to playing in the snow

Activities

  • Member, Northwest Spanish Adventista Church
  • Member, Fight Thunders Club NWSAC

Future Goals

When arriving in the United States I was overwhelmed in a new country trying to learn a new language and make new friends. I found comfort in painting. I realized that being an art teacher will give others the ability to express themselves and work through fear, depression or loneliness. Working with your company will help provide the money needed to help pay for my college education.

Timeline

Bartender

Saddle Up Tavern
03.2024 - 08.2024

General Manager

Einstein Bagels
01.2024 - Current

Shift Manager

Coffee Bean & Tea Leaf
06.2021 - 12.2023

Assistant Manager

Dunkin
04.2019 - 05.2021

Shift Manager

Gilbert's Bakery MIA
03.2017 - 12.2018

Graduate - undefined

Green Springs High School

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