Sarahi Valencia
Marietta,GA
Summary
Accomplished Director of Operations at Miguel's Crew LLC., adept in strategic planning and business leadership. Bilingual with a strong work ethic, excel in driving operational improvements and fostering collaborative success. Demonstrated ability to enhance efficiency and spearhead growth initiatives, leveraging problem-solving aptitude and administrative management skills for impactful results.
Overview
7
7
years of professional experience
Work History
Director of Operations
Miguel's Crew LLC.
02.2023 - Current
- Monitored budget and utilized operational resources.
- Managed all pre construction projects , ensuring projects are completed efficiently and within budget
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Project Coordinator
Southern Environmental Svc
04.2022 - 01.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Worked closely with Project managers to coordinate and oversee vendors and/or subcontractors in the bid process.
- Processed applications for building and construction permits.
- Reed plans to find the corresponding scope for project.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Managed all 811 tickets and terminated all utilities.
Warranty Administrator
Mason Tractor Co.
10.2017 - 03.2022
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Gathered paperwork and contacted customers to book appointments.
- Maintained detailed service and customer records.
- Monitored factory recalls and announcements to stay on top of changes.
- Write up work order estimates in both English and
Spanish - Warranty handling with diversity of vendors.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Coordinated with contracting department to resolve payer issues.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
Skills
- Strong work ethic
- Bilingual (English and Spanish)
- Administrative / Organizational skills
- Strategic planning and execution
- Business Management
- Administrative Management
- Self Motivation
- Business Leadership
- Problem-solving aptitude
- Over-achiever
Timeline
Director of Operations
Miguel's Crew LLC.
02.2023 - Current
Project Coordinator
Southern Environmental Svc
04.2022 - 01.2023
Warranty Administrator
Mason Tractor Co.
10.2017 - 03.2022
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