Sarahi Vasquez
Dallas
Summary
Proactive and results-oriented professional with a proven track record at Faulkner’s, excelling in customer service and front desk management. Leveraged time management and POS systems expertise to enhance operational efficiency and customer satisfaction. Demonstrated ability to mentor team members and improve service delivery, showcasing strong listening skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Faulkner’s
08.2022 - Current
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
- Assisted in training new employees on company policies, laundry techniques, and equipment usage, fostering a collaborative learning atmosphere.
- Expedited order processing by accurately tagging each garment with corresponding client information and special instructions.
- Ensured optimal fabric care by selecting the appropriate cleaning method for each garment based on its composition and care label instructions.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Examined dried clothes to identify stains, tears and issues.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
Operation Associate
GoPuff
09.2019 - 10.2021
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Increased customer satisfaction by implementing feedback systems to directly address concerns and improve service delivery.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Crew Member
Gopuff
08.2017 - 05.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Moises E Molina High School
Dallas, TX06.2021
Skills
- Time management
- Customer service
- Listening skills
- Front desk management
- Clerical duties
- Inventory oversight
- POS systems
- Mail and packages
- File management
Timeline
Front Desk Clerk
Faulkner’s
08.2022 - Current
Operation Associate
GoPuff
09.2019 - 10.2021
Crew Member
Gopuff
08.2017 - 05.2019
High School Diploma -
Moises E Molina High School
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