Summary
Overview
Work History
Education
Skills
Certification
CPR certified
Timeline
Generic

Sarah J. Buttermore

Milan,OH

Summary

Dynamic Certified Medical Assistant with expertise in Mohs surgery at Dermatology Partners. Proven ability to enhance patient care through effective communication and meticulous attention to detail. Skilled in electronic health records and patient assessments, consistently improving operational efficiency and patient satisfaction. Committed to delivering compassionate care while ensuring compliance with HIPAA regulations.

I also was raised with two brothers that have Autism. Each one on opposite ends of the spectrum, but have dealt with various types of issues from non-verbal to very repetitive speech and I have dealt with moments of physical episodes (from the child) and being able to resolve issue effectively and quickly with little to no injury.

I am currently a co leader for my daughter's Girl Scout Troop. We have a large group of about 15 girls and we meet monthly. Part of my role is to help these girl's learn team work, hard work and to learn about the world around them and to be productive members of society.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant, Mohs Surgical Asst.

Dermatology Partners
08.2015 - Current
  • Specialize as a Mohs surgical assistant
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient intake processes, ensuring accurate information collection.
  • Supported clinical staff by preparing examination rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient follow-up appointments to enhance continuity of care.

Bank Teller

Vacationland Federal Credit Union
11.2013 - 06.2014
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted clients with account inquiries, providing detailed information on products and services.
  • Maintained compliance with banking regulations and internal policies to mitigate risks.
  • Resolved customer issues promptly, enhancing overall client satisfaction and loyalty.
  • Monitored daily cash flow and conducted regular audits to ensure accuracy in balancing drawers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on use of banking website and mobile apps.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Waitress-Bartender

Olive Garden
03.2008 - 03.2012
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple tables efficiently during peak hours, maintaining a fast-paced environment.
  • Trained new staff on menu offerings and service protocols, enhancing team performance.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery accuracy.
  • Handled cash transactions accurately, ensuring balanced registers at end of shifts.
  • Monitored dining area for cleanliness and organization, upholding health and safety standards.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Resolved customer complaints promptly, fostering positive dining experiences and loyalty.

Assistant Manager

Bath & Body Works
11.2007 - 02.2009
  • Led team in executing daily operations, ensuring alignment with organizational goals and standards.
  • Developed training programs for new hires, enhancing onboarding process and staff performance.
  • Streamlined workflow processes, resulting in improved efficiency and reduced operational bottlenecks.
  • Mentored junior staff, fostering professional development and promoting a collaborative work environment.
  • Oversaw inventory management systems, ensuring accuracy and availability of resources for operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cosmetologist

Oliver's Hair Salon
01.2005 - 03.2008
  • Provided personalized consultations to assess client needs and recommend appropriate services.
  • Executed various hair, skin, and nail treatments with precision and attention to detail.
  • Maintained cleanliness and organization of workstations to ensure a safe environment for clients.
  • Developed and implemented new service protocols to enhance customer satisfaction and retention.
  • Collaborated with team members to optimize scheduling processes, improving workflow efficiency.
  • Trained staff on the latest beauty trends and product knowledge to elevate service offerings.
  • Analyzed client feedback to refine service delivery and enhance overall salon experience.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Education

Diploma - Certified Medical Assistant

Ohio Business College
Sandusky, OH
09-2015

Diploma - Cosmetology

Tiffin Hair Academy
Tiffin, OH
11-2004

High School Diploma -

Edison High School
Milan, OH
06-2003

Skills

  • HIPAA compliance
  • Medical terminology
  • Electronic health records
  • Sterilization techniques
  • Wound care
  • Patient assessments
  • Conflict resolution
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Patient education
  • Patient care
  • Clinical documentation

Certification

  • CMA - Certified Medical Assistant

CPR certified

It's requirement working in healthcare that healthcare professionals are CPR certified and up to date every 2 years

Timeline

Certified Medical Assistant, Mohs Surgical Asst.

Dermatology Partners
08.2015 - Current

Bank Teller

Vacationland Federal Credit Union
11.2013 - 06.2014

Waitress-Bartender

Olive Garden
03.2008 - 03.2012

Assistant Manager

Bath & Body Works
11.2007 - 02.2009

Cosmetologist

Oliver's Hair Salon
01.2005 - 03.2008

Diploma - Certified Medical Assistant

Ohio Business College

Diploma - Cosmetology

Tiffin Hair Academy

High School Diploma -

Edison High School