Sarahjane Gribbin
Orem,Utah
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Globaltranz Enterprises
03.2021 - Current
- Act as the primary point of contact for assigned accounts, ensuring timely resolution of issues and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collaborate with clients to understand their business goals and align logistics solutions to meet their needs.
- Proactively monitor and analyze logistics performance metrics, identifying areas for improvement and optimization.
- Coordinate with internal teams, including operations, sales, and IT, to address client needs and deliver effective solutions.
- Conduct regular check-ins with clients to gather feedback, address concerns, and provide updates on service enhancements.
- Develop and maintain a deep understanding of the logistics industry trends, regulations, and market dynamics.
- Create and deliver reports on key performance indicators (KPIs) to clients, demonstrating the value of the logistics services provided.
- Collaborate with sales teams to identify upsell and cross-sell opportunities within existing accounts.
- Participate in the onboarding process for new clients, ensuring a smooth transition and understanding of logistics processes.
- Collaborate with clients to understand their business goals and align logistics solutions to meet their needs.
- Proactively monitor and analyze logistics performance metrics, identifying areas for improvement and optimization.
- Coordinate with internal teams, including operations, sales, and IT, to address client needs and deliver effective solutions.
- Conduct regular check-ins with clients to gather feedback, address concerns, and provide updates on service enhancements.
- Develop and maintain a deep understanding of the logistics industry trends, regulations, and market dynamics.
- Create and deliver reports on key performance indicators (KPIs) to clients, demonstrating the value of the logistics services provided.
- Collaborate with sales teams to identify upsell and cross-sell opportunities within existing accounts.
- Participate in the onboarding process for new clients, ensuring a smooth transition and understanding of logistics processes.
Student Mentor
The Arise Society
06.2019 - 03.2021
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Analyzed student academic records to assess educational and career goals.
- Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Implemented and coordinated school activities and events.
- Developed academic action plans by evaluating students learning styles, deficiencies and goals.
- Observed student performance and recorded relevant data to assess progress.
- Aided parents in arranging physician evaluations and psychological testing.
- Provided resources to support students in achieving career goals.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Assisted students in exploring and selecting career paths.
- Developed and implemented student guidance plans to foster academic success.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Educated students on college admissions process and scholarship requirements.
- Collaborated with parents and teachers to help students reach potential.
- Advised students on educational, career and social opportunities.
- Empowered students through counseling and skill-building exercises.
- Monitored student progress to drive successful academic outcomes.
- Developed and implemented individualized academic plans for students.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Credit Repair Specialist
Progrexion
02.2019 - 06.2019
- Ensure information and privacy of clients, recommend options for credit report handling, assist in preparing letters to credit bureaus, review credit reports, educate clients on their rights, comply with credit repair laws and requirements.
Personal Development Consultant
Achieve Today
01.2019 - 02.2019
- On-board potential students into personal development programs, assess and qualify students, demonstrate compassion and problem-solving, meet sales goals, and contribute to a positive work environment.
Sales and Furnishings Specialist
Mountain Refined
10.2016 - 12.2018
- Achieve sales goals, provide excellent customer service, maintain company computer systems, correspond with wholesale representatives, manage inventory, handle warranty claims, and contribute to marketing efforts.
Key-holder
J. Crew Factory
09.2015 - 10.2016
- Ensure quality customer service, facilitate associate on-boarding, address performance issues, manage store operations and priorities, conduct outreach and sales contests.
Print Production Specialist
Ignition Graphix
08.2014 - 09.2015
- Lead in production, verify orders, troubleshoot and maintain printers and print tools, pack materials for shipment, determine shipping methods, and perform other duties as assigned.
Education
High School Class of 2010 -
Advantage Academy
Bachelor's of Science in Psychology -
Utah Valley University
06.2022
Skills
- Customer relationship management
- Supply chain optimization
- Communication and interpersonal skills
- Problem-solving and critical thinking
- Data analysis and reporting
- Cross-functional collaboration
- Knowledge of logistics software and technologies
- Goal Setting
- Multitasking
- Conflict Resolution
- Industry Knowledge
- Team Collaboration
- Customer Onboarding
- Resource Allocation
- Performance Monitoring
- Relationship Building
- Problem Solving
- Decision Making
- Process Improvement
- Technical Proficiency
- Data Analysis
- Adaptability
- Effective Communication
- Training and Development
- Sales Support
- Customer Retention
- Data Entry
- Data Collection
- Account Updating
- Paperwork Processing
- Scheduling
- Customer Relationship Management (CRM)
Timeline
Customer Success Specialist
Globaltranz Enterprises
03.2021 - Current
Student Mentor
The Arise Society
06.2019 - 03.2021
Credit Repair Specialist
Progrexion
02.2019 - 06.2019
Personal Development Consultant
Achieve Today
01.2019 - 02.2019
Sales and Furnishings Specialist
Mountain Refined
10.2016 - 12.2018
Key-holder
J. Crew Factory
09.2015 - 10.2016
Print Production Specialist
Ignition Graphix
08.2014 - 09.2015
High School Class of 2010 -
Advantage Academy
Bachelor's of Science in Psychology -
Utah Valley University
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