Sarah Jean Gardner
Summary
With strong analytical skills and a creative mindset, I approach challenges from multiple perspectives to find innovative solutions. Effective communication and organizational skills ensure timely delivery and successful outcomes for projects. Passionate about problem-solving, I thrive in environments that encourage continuous learning.
Overview
5
5
years of professional experience
Work History
Master Stylist
JCPenney
10.2024 - Current
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
Sales Representative, Cosmetologist
JCPenney
04.2023 - 10.2024
- Upheld quality control policies and procedures to increase customer satisfaction
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Owner, Independent Stylist
Cut Color Beauty Salon
05.2020 - 04.2023
- I have experience with policy development and enforcement, time management, and fostering teamwork and collaboration with meticulous attention to detail
- I consistently deliver exceptional guest experiences and cultivate value-added relationships with customers by providing accurate service and product knowledge to drive revenue
- Additionally, I have diligently monitored and recorded client satisfaction to uphold positive ratings and organized promotional activities that have resulted in increased salon sales.
Customer Service Representative/ Cosmetologist
JCPenney
12.2019 - 03.2020
- Greet and assist customers, and promote programs to enhance customer service and drive sales
- Contribute to merchandise receipt and reverse logistics, assist with inventory processes, and identify sell-through opportunities
- Self motivated, ability to build fan base and ability to partner with team members.
Education
Certificate/License -
Citrus Community College
Glendora, CA10.2008
Diploma -
Los Osos High School
Rancho Cucamonga, CA06.2006
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft Word
- Guest services
- Administrative Experience
- Organizational proficiency
- Exceptional Client Communication
Timeline
Master Stylist
JCPenney
10.2024 - Current
Sales Representative, Cosmetologist
JCPenney
04.2023 - 10.2024
Owner, Independent Stylist
Cut Color Beauty Salon
05.2020 - 04.2023
Customer Service Representative/ Cosmetologist
JCPenney
12.2019 - 03.2020
Certificate/License -
Citrus Community College
Diploma -
Los Osos High School
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