Sarah Gorman

• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Provided customer service, addressing concerns promptly and ensuring repeat business from satisfied customers.
• Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

• Self-motivated, with a strong sense of personal responsibility.
• Delivered orders to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.

• Followed instructions and procedures to complete assigned tasks.
• Cleaned and straightened work areas to maximize productivity and safety.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Greeted customers entering store and responded promptly to customer needs.

*Laid off due to Covid-19 outbreak*

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
• Created memorable experiences for guests

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted in training new hires, sharing knowledge and best practices for food service operations.
• Enhanced customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.