Summary
Overview
Work History
Education
Skills
Timeline
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Sarah June Henry

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. Capable service professional that is passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high-volume establishments.

Overview

18
18
years of professional experience

Work History

Bartender

Cup's Sports Bar and Grill
03.2021 - 09.2025
  • Learned and applied safety protocols for beverage preparation and service.
  • Engaged with customers to provide a welcoming atmosphere and address inquiries promptly.
  • Developed knowledge of drink recipes and customer preferences to enhance service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Head Bartender/Server

Olive Garden Restaurant
06.2013 - 12.2021
  • Managed inventory control for spirits and supplies, reducing waste and improving profitability.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on techniques, customer service protocols, and safety procedures.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.

Assistant Manager/Sales Associate

Payday Money Centers LLC
08.2011 - 06.2013
  • Analyzed sales data to identify trends, informing strategic decision-making processes.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Lifeguard/Cashier/Cabana Server/Waitress

Knott's Berry Farm and Knott's Soak City
04.2007 - 12.2010
  • Supervised pool activities to ensure safety and compliance with regulations.
  • Responded swiftly to emergencies, executing first aid and CPR protocols effectively.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed multiple tables efficiently while maintaining high-quality service standards and attention to detail.
  • Collaborated with kitchen staff to communicate orders accurately, enhancing overall operational flow.

Education

No Degree - Philosophy

CSULB
Long Beach, CA

High School Diploma -

John F Kennedy High School
La Palma, CA
06-2009

Skills

  • Proficient in managing multiple tasks
  • Steadfast reliability
  • Supportive team member
  • Strong interpersonal skills
  • Strong customer support skills
  • Analytical problem-solving
  • Service-oriented mindset
  • Proactively identifying guest needs

Timeline

Bartender

Cup's Sports Bar and Grill
03.2021 - 09.2025

Head Bartender/Server

Olive Garden Restaurant
06.2013 - 12.2021

Assistant Manager/Sales Associate

Payday Money Centers LLC
08.2011 - 06.2013

Lifeguard/Cashier/Cabana Server/Waitress

Knott's Berry Farm and Knott's Soak City
04.2007 - 12.2010

No Degree - Philosophy

CSULB

High School Diploma -

John F Kennedy High School