Summary
Overview
Work History
Education
Skills
Timeline
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Sarah K. Trenz

211 Harrison Ave,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

General Manager

Circling Hills Gold Course
02.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, training and development, employee scheduling, payroll, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Management of guest bookings for large events.

Assistant Director of Team Member Experience

Thunderdome Restaurant Group
11.2017 - Current
  • Manage health benefit, 401K, and PTO enrollments for 1500 employees
  • Direct Administrative Managers on onboarding processes of new hires for 26 restaurants in 6 different states
  • Assist the Director of Human Resources on payroll, labor analysis, and employee concerns to promote a safe and positive work environment in compliance with state and federal labor laws
  • Perform office management duties such as booking travel for executives, scheduling of meetings, Corporate events, handling of all donations and online gift card purchases
  • Manage food and liquor licensing for all locations in Ohio, Indiana, Michigan, Pennsylvania, North Carolina, and
  • Tennessee
  • Responsible for managing entertainment and atmosphere at all locations including event planning, and in-store entertainment
  • Schedule monthly and quarterly training for new manager orientation at our Cincinnati corporate office

Administrative Manager

Thunderdome Restaurant Group
11.2016 - 11.2017
  • Conducted 10 to 12 interviews per week for potential bartenders, servers, and kitchen staff
  • Utilized QuickBooks to track and input $80K of purchases per month
  • Managed front of the house operations during peak sales hours
  • Organized training and new hire orientations for an average of 10 employees per week
  • Assisted General Manager on tasks including payroll, scheduling of store maintenance, and communication with vendors

Assistant Corporate Recruiting Director

LEI Home Enhancements
02.2014 - 10.2016
  • Managed 14 corporate-level recruiters
  • Conducted interviews of potentials recruiters, marketing representatives, and directors
  • Corporate trainer for new directors and human resource managers in 14 cities
  • Analyzed performance data from recruiters and created concise operational reports for the Vice President
  • Wrote and developed job descriptions and new training manuals for recruiters
  • Collaborated with upper management and team members to resolve issues and establish best practices and policies

Certified Field Manager

LEI Home Enhancements
10.2013 - 02.2014
  • Managed a team of 12 Marketing Representatives
  • Strategized marketing efforts in our Cincinnati market
  • Educated new employees on policies and procedures
  • Located and selected new promotional homes
  • Held training courses to educate representatives on new promotions and upgrades to products
  • Motivated new representatives to successfully meet corporate goals on a weekly basis

Education

Bachelor of Arts - Communication

University of Cincinnati
Cincinnati, Ohio

Skills

  • Vendor Negotiations
  • Staff Development
  • Sales Expertise
  • Human Resources Leadership
  • Supervision and Training
  • Purchasing and Planning
  • Problem Resolution
  • Networking Abilities
  • Event Management
  • Strategic Planning
  • Administrative Skills
  • Recruitment
  • Leadership

Timeline

General Manager

Circling Hills Gold Course
02.2022 - Current

Assistant Director of Team Member Experience

Thunderdome Restaurant Group
11.2017 - Current

Administrative Manager

Thunderdome Restaurant Group
11.2016 - 11.2017

Assistant Corporate Recruiting Director

LEI Home Enhancements
02.2014 - 10.2016

Certified Field Manager

LEI Home Enhancements
10.2013 - 02.2014

Bachelor of Arts - Communication

University of Cincinnati

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Sarah K. Trenz