Sarah Khawaja - Laljiani
Oakley,CA
Summary
Results-driven leader with 15 years of experience in healthcare and a forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams, developing solutions, and managing profitable operations. Skilled in working under pressure and adapting to new situations and challenges while leading with a positive attitude and an organized style.
Overview
14
14
years of professional experience
Work History
Senior Director of Grants and Patient Services
Pinnacle Treatment Center
2023.01 - Current
- Established and led the patient navigation department in California, aligning with company initiatives and goals to support the organization's mission.
- Secured and managed grant funding from application to execution.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take initiative.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed key marketing projects to support community outreach and business development goals
- Collaborated with key operation team members to achieve departmental goals through the development and implementation of strategic plans and initiatives
- Incorporated data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization..
- Met with clinic management and on-site staff to support the achievement of organizational goals
Regional Director
Pinnacle Treatment Centers
2020.09 - 2022.12
- Operational and financial oversight of Northern Central Valley Clinics, Medication Units, and Upcoming De Novo Developments, totaling 10 locations and 6 developments (3500+ patients and 300+ staff)
- Increasing revenue and census monthly
- Creating yearly financial budget
- Monthly review of profit and loss reports, KPI's, and clinical data
- Quarterly review of budget, challenges, successes, and MITs
- Recruiting and onboarding of high level clinical and medical staff
- Aligning department vision, goals and objectives with company strategy to achieve consistently high results
- Providing training and presentations regionally in-house and externally to county providers and partners
- Facilitating internal audits across all sites
- Review of all external audits and completion of CAPs/QIPS
- Succession planning with high potential internal candidates
- Negotiate new and current annual contracts and service agreements to achieve prime pricing
- Launching creative campaigns to boost patient census while increasing engagement and driving growth
- Prioritizing and allocating resources to meet company targets
- Working closely with organizational leadership and board of directors to design and execute operational strategy
- Devise strategic improvements to increase operational and organizational efficiencies
- Exercising appropriate cost control to meet budget restrictions and maximize profitability.
State Opioid Response Grant Manager
Aegis Treatment Centers
2017.08 - 2022.09
- Operational oversight of 8 clinic locations
- Administrative oversight of 60 OBOTS and FQHCS across Northern California
- Opening up De Novo locations to expand access to treatment
- Providing presentations and trainings regionally to address stigma and Nimby of MAT, reviewing stats, and educating communities
- Facilitating internal audits at all sites
- Managing monthly invoices
- Oversight of profit and loss reports, budget reviews, and books for federal funding
- Creating internal templates, policies and procedures to remain in regulatory compliance
- Participating regionally at opioid coalitions, county meetings, town halls, and provider and state meetings
- Open up new positions, creating job description and roles, recruiting and onboarding
- Training new hires
- Hiring and managing consultants, contractors and sub-contractors to complete project tasks
- Reviewing business operations and produced updated status reports outlining each project to meet milestones
- Monitoring project and program quality to meet audit expectations.
Assistant Executive Director
Aegis Treatment Centers
2015.08 - 2020.09
- Oversee treatment facility and daily operations of a clinic with a census of 600+ patients and 30 employees
- Provided performance reviews to clinical and medical employees
- Succession planning
- Met with high risk patients and developed an individualized treatment plan
- Trained new hires and ongoing training to clinical team
- Led community outreach and business development with local businesses and community providers
- Developed positive relationships on behalf of company with government regulators, medical communities, and surrounding businesses
- Managed turnover and appropriate adequate staffing through development of recruitment sources
- Monitored overtime and addressed staffing and scheduling issues with department leaders
- Provided exceptional counseling, case management, education and job training to diverse client base.
Mental Health Support Worker
California Department Corrections & Rehabilitation
2012.09 - 2020.08
- Evaluated patients based on mental and physical parameters discovered through standardized assessments
- Provided complex crisis intervention and stabilization to patients in psychological distress
- Devised and enhanced treatment strategies to promote continued progress
- Provided clients with recommendations to community resources
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Supervising Counselor
Anka Behavioral Health
2014.08 - 2015.08
- Facilitated clinical trainings to address high risk patients
- Provided individual counseling 40 patients weekly
- Supervised and trained up to ten clinical staff at any given time
- Conducted all staff meetings to address and evaluate work goals and implement change
- Administered psycho diagnostic assessment batteries
- Provided activity reports, file review and employee oversight for counseling program activities
- Planned and assigned caseloads based on employee strengths, encouraging healthy workplace conditions through fair workload distribution
- Monitored employee conduct, addressing violations and administering disciplinary action.
Counselor
Contra Costa County Health Services
2012.09 - 2013.08
- Facilitated individual and family therapy with children and adolescents ages six to seventeen in a community mental health setting
- Conducted evaluations to help patients develop measurable treatment goals
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Provided weekly case conference and didactic training for up to 30 employees
- Developed and expanded referral system of service providers to assist clients in attaining services.
Counselor Intern
California Dept Of Corrections & Rehabilitations
2010.10 - 2012.06
- Counseled clients to help understand and overcome personal, social and behavioral problems
- Encouraged participants to open up and share thoughts at group counseling sessions
- Maintained high level of patient confidentiality to comply with all federal and company regulations
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients
- Maintained up-to-date clinical documentation via electronic recordkeeping systems
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
Education
Doctor of Psychology - Clinical Psychology
Alliant International University
San Francisco, CA06.2015
Master of Arts - Clinical Psychology
Alliant International University
San Francisco, CA05.2011
Bachelor of Arts - Psychology
University of California
Riverside, CA05.2009
Skills
- Strategic Planning
- Budgeting
- Relationship Building
- Performance Feedback
- Policy and Procedure Adherence
- Report Compilation
- Public Speaking
- Leadership
- Customer Service
- Problem Solving
- Budget Management
- Contract and Vendor Management
- Staff Development
- Operations Management
- Charismatic Leader
- Program Management
- Professional and Courteous
- Microsoft Office
- Project Management
- De Novo Development
- Crisis Management
- Community Outreach
- Business Development
- Supervision/Mentorship
- Collaborative Leadership
- Culture Transformation
- Policy Development
- Key Performance Indicators
- Team Building and Motivation
- Organizational Development
- Data Analytics
- Policy Implementation
- Stakeholder Relations
- Administrative Oversight
- Market understanding
- Verbal and written communication
Timeline
Senior Director of Grants and Patient Services
Pinnacle Treatment Center
2023.01 - Current
Regional Director
Pinnacle Treatment Centers
2020.09 - 2022.12
State Opioid Response Grant Manager
Aegis Treatment Centers
2017.08 - 2022.09
Assistant Executive Director
Aegis Treatment Centers
2015.08 - 2020.09
Supervising Counselor
Anka Behavioral Health
2014.08 - 2015.08
Mental Health Support Worker
California Department Corrections & Rehabilitation
2012.09 - 2020.08
Counselor
Contra Costa County Health Services
2012.09 - 2013.08
Counselor Intern
California Dept Of Corrections & Rehabilitations
2010.10 - 2012.06
Doctor of Psychology - Clinical Psychology
Alliant International University
Master of Arts - Clinical Psychology
Alliant International University
Bachelor of Arts - Psychology
University of California
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