Sarah Kuyateh
Registration Representative
Quincy,MA
Summary
Organized and dedicated Registration Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
8
8
years of post-secondary education
8
8
years of professional experience
Work History
ED Registration Representative
Tufts Medical Hospital, COVID CLINIC
Boston, MA.
08.2020 - Current
- Greeting patients, asking for ID and insurance cards, looking in our system to confirm if a new or existing patient at Tufts MC, and registering them for a Lab account via a very streamlined and straightforward registration pathway.
- Ask patients for their address, if they want to have their SSN on record, phone number, email, PCP, emergency contact, insurance [basic payer-policy info not plan code selection], etc.
- Relay standard questions to FAQS per training.
- Follow standard protocols for sanitizing work area in between patient registration.
- Attention to detail to achieve quality registration’s and customer service skills are critical, balanced with an ability to move efficiently and take initiative.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Collected demographic and insurance information from patients.
- Used RCO to record and organize patient data, including insurance and medical information.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Food Server
Cheesecake Factory
Boston, MA
01.2020 - 08.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Served needs of more than 12 customers in busy restaurant environment.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Shipt Shopper
Shipt
Quincy, MA
03.2020 - 05.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Loaded and unloaded orders at customer's homes or locations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Consulted with customers on food selections and custom order requests.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Hostess/ Server
Battery Wharf Hotel
Boston, MA
03.2017 - 01.2020
- Assisted managers with quickly resolving service- and food-related issues.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Opentable.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Opentable.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Hostess
P.F. Chang's
Peabody, MA
03.2015 - 01.2016
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Informed servers of newly seated parties for speedy service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Team member
McDonald’s
Danvers, MA
11.2012 - 09.2015
- Processed payments and collected cash payment for order totals.
- Checked restrooms for cleanliness regularly and completed simple tasks such as replacing toilet paper.
- Greeted customers at drive-thru and took food orders.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Maintained restaurant using cleaning utensils, chemical cleaning products and protective equipment.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Recorded orders by answering customer questions and entering requests in system.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor of Science - Biology
Bridgewater State University
Bridgewater, MA 09.2015 - 12.2019
High School Diploma -
Lynn Classical High School
Lynn, MA 09.2011 - 06.2015
Skills
Attention to detailCustomer service skillsEmailExcelPowerPointMicrosoft WordOrganizational skillsProtocolsQualityServersTeam workTime management
Excellent work ethic
Organization and Time management
Clerical
Reading comprehension
Detail-oriented
Written Communication
Teambuilding
Excellent work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Patient Access Ambassador
- Directed and brought patients to the department where their they have appointments.
- Made sure patients did not get lost but are on time for their appointments.
- Central Transport Ambassador
- Transported samples from different departments throughout the hospital to the lab to get tested (Blood, urine etc.).
Medical Career Exploration Program, Brigham and Women’s Hospital September 2015 – July 2019
Timeline
ED Registration Representative
Tufts Medical Hospital, COVID CLINIC
08.2020 - Current
Shipt Shopper
Shipt
03.2020 - 05.2020
Food Server
Cheesecake Factory
01.2020 - 08.2020
Hostess/ Server
Battery Wharf Hotel
03.2017 - 01.2020
Bachelor of Science - Biology
Bridgewater State University
09.2015 - 12.2019
Hostess
P.F. Chang's
03.2015 - 01.2016
Team member
McDonald’s
11.2012 - 09.2015
High School Diploma -
Lynn Classical High School
09.2011 - 06.2015