SARAH L GADDY
Evernorth Behavioral Health
St. Marys,GA
1
Certification
16
years of professional experience
I am currently a Case Management Analyst with Evernorth Behavioral Health. I am a top-performer in my current role with additional developed skills in mentorship. I am looking to utilize and advance my skills to further my career in leadership within the organization.
Work History
Case Management Analyst
10 Months- Delivered cross-functional support across behavioral health operations teams, enhancing workflow efficiency and continuity of service delivery
- Managed crisis situations by coordinating emergency services dispatch, monitoring case progress, and confirming member safety outcomes
- Processed inpatient mental health and detoxification authorization requests through multiple channels, facilitating timely access to care for members.
- Conducted inpatient bed searches to identify appropriate treatment options and ensure timely placement for members requiring higher levels of care
- Performed outreach to members regarding appointments, provider options, benefits, and community resources, promoting increased engagement in care plans (over 50% engagement rate)
Case Management Lead Representative
3 Years 2 Months- Developed and implemented customer service strategies that increased customer satisfaction and retention
- Utilized problem-solving skills to identify issues with customer accounts and create tailored solutions to address concerns
- Established strong relationships with customers through active listening, empathy, and understanding needs to enhance customer loyalty
- Assisted newly trained advocates as preceptor, including extended mentorship, drop-in courses, and mock calls
Patient Care Advocate
1 Year 10 Months- Delivered compassionate support to patients and families, fostering positive relationships and enhancing patient experience
- Determined coverage/eligibility and explained benefits and plan structures to patients
- Researched claims to determine claim status and assisted patients with direct claims
- Managed medication orders and refills in a pharmacy setting
Direct Care Staff-Group Leader 1
1 Year 4 Months- Responded quickly and effectively to emergency situations, utilizing crisis intervention skills when necessary
- Provided compassionate care to individuals with mental and physical disabilities, demonstrating an understanding of their unique needs
- Supported residents in daily activities and encouraged appropriate coping skills
- Responded quickly and effectively to emergency situations, utilizing crisis intervention skills.
- Facilitated activities to enhance socialization skills, promoting positive interactions among residents
- Provided hands-on instruction and attended regular appointments with residents
Collateral Specialist
8 Years 6 Months- Identified risk reduction opportunities through proactive management of portfolio exposures
- Ensured compliance of flood insurance requirements for all applicable loans with FEMA regulations
- Drafted reports detailing current status of all collateral accounts under management
- Drafted detailed reports on current status of collateral accounts under management
Branch Manager
6 Months- Coordinated communication between branch and corporate headquarters to ensure alignment on goals and operations
- Mediated conflict resolution between customers and staff to maintain positive relationships and service quality
- Evaluated employee performance and contributions during appraisals to support development and recognize achievements
- Completed weekly scheduling to maintain adequate teller coverage
Education
M.S. - Psychology
Master of Arts - Political Science
Skills
Care Coordination
Authorization management
Crisis intervention
Resource management
Task management
Time management
Organizational skills
Multitasking
Cross-functional teamwork
Team collaboration
Problem-solving abilities
Mentorship Coordination
Adaptability and flexibility
Reliability
Communication skills
Accomplishments
Attended bi-weekly mentorship with Senior Supervisor to gain leadership skills
Collaborated with the Operations team to implement change in the CAMS/HC-ICMS Handoff process for efficiency
Enrolled in Aspiring Leader Development Journey (ALDJ) for leadership development
Certification
Change Leadership
Building the Reputation and Skills to Become a First-Time Manager
Skills to Build Stronger Work Relationships
Communication Foundations
Certified Preceptor
Timeline
Case Management Analyst
Evernorth Behavioral Health
10.2025 - CurrentRead More
Case Management Lead Representative
Evernorth Behavioral Health
08.2022 - 10.2025Read More
Patient Care Advocate
Express Scripts/Cigna Corporation
10.2020 - 08.2022Read More
Direct Care Staff-Group Leader 1
MorningStar CFS
04.2019 - 08.2020Read More
Branch Manager
The Heritage Bank
09.2015 - 03.2016Read More
Collateral Specialist
The Heritage Bank
08.2010 - 02.2019Read More
Southern New Hampshire University
M.S. from Psychology
Read More
Armstrong Atlantic State University
Master of Arts from Political Science
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