Sarah L. Greco
scottsdale,Arizona
Summary
Resourceful and valuable Executive Assistant, known for high productivity and efficient task completion with a diverse background in business management. Possess specialized skills in providing exceptional customer service excelling in communication, time management, and problem-solving to ensure seamless support to executive-level operations. Committed to maintaining and fostering professional relationships with guests, clients and vendors with a proven ability to work well under pressure while handling confidential information with discretion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant to the General Manager
Four Seasons Resort Scottsdale At Troon North
Scottsdale, Arizona
08.2023 - Current
- Handled confidential information with discretion and integrity relating to VIP and Elite guests.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Facilitated communication between different departments within the resort for upper management.
- Coordinated multiple schedules for executives.
- Worked with guests directly to provide a luxury resort experience.
- Scheduled appointments for executives with external parties such as guests, vendors and groups.
- Screened phone calls and all communication for the General Manager to instantly identify priority communication.
- Replied to emails, letters, surveys, and correspondence from guests on behalf of the Resort Manager and General Manager.
- Monitored incoming emails and responded to guest requests accordingly in a timely manner.
- Scheduled and arranged reservations, transportation, dining, activities and essentials for Elite and VIP guests.
- Maintained company confidence and protected business operations and sensitive guest information by keeping sensitive information confidential.
- Coordinated with internal departments to ensure efficient functioning of day-to-day operations and guest relations .
- Completed suite and room inspections to ensure quality control and Four Seasons expectations were met.
Project Manager
Lenovo
Scottsdale, US
06.2020 - 07.2023
- Primarily focused on managing Asset Recovery Services projects from inception to closure.
- Collaborated cross functionally to complete projects on time within budget, communicating the status of projects to customers and partners and adjusting to meet new requirements and needs.
- Adhered to the Lenovo Project Management Framework through implementation of key project management deliverables including project schedules, scope and risk management, change management, communications and stakeholder updates throughout the project life cycle.
- Maintained consistent communication with customers to understand critical success factors and new opportunities, designating resources and monitoring progress to keep all parties informed.
- Provided all contractual deliverables including asset quotes, audit and settlement reporting.
- Participated in a regular internal and partner BMS focused on existing project health and new opportunities.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Modified project plans when needed to better align with organizational objectives.
Executive Administrative Assistant
Scottsdale National Golf Club
Scottsdale, US
01.2019 - 12.2020
- Planned events, created menus, coordinated special events with executive chefs and management.
- Meeting coordination, product and services research to enhance productivity and efficiency.
- Focused on customer/guest end-to-end management to ensure a positive customer experience.
- Greeted members warmly upon arrival to Scottsdale National Golf Club.
- Conducted research on various topics as requested by executives or senior management personnel.
- Assisted members with special requests, reservations and events.
- Created uniform standards and styling for all departments.
- Handled confidential information with discretion and integrity.
- Prepared invoices and drafted memos for executives.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Executive Assistant to the General Manager
Marriott Hotels, McDowell Mountain and Old Town
Scottsdale, US
01.2018 - 12.2019
- Executive Assistant to the General Manager and Director of Operations
- Public/Guest relations and assisted VIP guests
- Responded to guest surveys and review
- Planned and coordinated meetings and appointments, ordering amenities for guests..
- Organized department meetings and events.
- Executed budget management and invoicing for several large charity events.
- Handled reservations for VIP guests.
- Conducted research on behalf of the General Manager regarding potential business opportunities or partners.
- Managed daily invoices, reports and proposals.
- Handled confidential information with discretion and integrity.
- Scheduled appointments for the General Manager with both internal staff members and external vendors.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Coordinated multiple schedules using online calendaring system.
Sales Manager
Fairmont Scottsdale Princess-an ACCOR Hotel
Scottsdale, US
01.2017 - 12.2018
- Sales Manager-Adventure and Experiences Department focused on sales
- Planned events for large groups which included organization of activities on and off hotel property
- Responsible for end-to-end opportunity management from quote creation to execution, which included partner selection and account management
- Achieved sales quotas while delivering a stellar customer experience
- Created client and vendor relationships
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Created and presented monthly reports to management on sales performance.
- Executed strategic sales plans to expand customer base and revenue.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Enterprise Account Administrator-EA
Vonage Business
Scottsdale, US
01.2015 - 12.2017
- Worked with the Enterprise Sales Team to attain company sales goals
- Arranged travel, scheduled meetings, created spreadsheets, calculated expenses, created orders and provided sales support
- Client orders and account management
- Office management and administrative support for the VP of Strategic Development
- Managed calendars, travel and day to day schedules for VP
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared detailed reports outlining account activity for senior management review.
- Assisted in the preparation of monthly financial reports for management review.
- Assisted with the development of new accounting procedures and systems to improve efficiency.
Executive Assistant and Event Coordinator
PlanetOne Communications
Scottsdale, US
01.2014 - 12.2015
- Responsible for the overall coordination and execution of corporate events
- Executed the end-to-end management of events which included vendor selection, venue selection, contract negotiation, and travel plans
- Participated in the creation of marketing collateral
- Facilitated all Accounts Payable and Accounts Receivables for events
- Office management including executive level support
- Facilitated communication between senior management and staff.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Education
Business Management -
George Brown College
Toronto, Canada01.1997
Fashion Design -
Richard Robinson Haute Couture
Ottawa, Canada01.1996
Skills
- Project coordination
- Problem solving
- Meeting planning
- Information confidentiality
- Customer service-oriented
- Interpersonal relations
- Conflict resolution
- Time management
- Adaptability
- Office management
- Continuous Improvement
- Business correspondence
- Conference planning
- Meeting organization
Certification
Active Arizona Real Estate License
Active Notary Public Certification
Languages
French
Professional
References
References available upon request.
Timeline
Executive Assistant to the General Manager
Four Seasons Resort Scottsdale At Troon North
08.2023 - Current
Project Manager
Lenovo
06.2020 - 07.2023
Executive Administrative Assistant
Scottsdale National Golf Club
01.2019 - 12.2020
Executive Assistant to the General Manager
Marriott Hotels, McDowell Mountain and Old Town
01.2018 - 12.2019
Sales Manager
Fairmont Scottsdale Princess-an ACCOR Hotel
01.2017 - 12.2018
Enterprise Account Administrator-EA
Vonage Business
01.2015 - 12.2017
Executive Assistant and Event Coordinator
PlanetOne Communications
01.2014 - 12.2015
Business Management -
George Brown College
Fashion Design -
Richard Robinson Haute Couture
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