Overview
Work History
Education
Skills
Timeline
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Sarah L. Wheeler

Pittsburgh,PA

Overview

9
9
years of professional experience

Work History

Food Service Worker

Parkhurst Dining
09.2023 - Current
    • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
    • Streamlined food preparation processes for increased efficiency and reduced waste.
    • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Account Manager

CardWorks Servicing
08.2021 - 03.2024
    • Contacted and negotiated customers' payment plans to help satisfy debts
    • Resolved needs and concerns of the customer regarding credit accounts
    • Earned and collected sales that contributed to company goals

Barista Trainer

Starbucks
09.2018 - 08.2021
  • Trained various partners in becoming skilled baristas
  • Taught proper procedures and strategies for success to new employees.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.

Server

Johnny Rockets
07.2016 - 07.2019
    • Trained newcomers in becoming exceptional employees and providing great customer service
    • Served food and beverages promptly with focused attention to customer needs.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Barista Shift Lead

Frank G. Pogue Student Center
10.2015 - 12.2017
    • Took care of opening and closing down shop; maintained and cleaned workstation
    • Made and served brand-specific café beverages with focus on speed, quality and consistency.
    • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Associate of Arts - Fine Arts

Edinboro University of Pennsylvania
Edinboro, PA

Skills

  • Interpersonal Communication
  • Active Listening
  • Conflict Resolution
  • Payment Processing
  • Safe Food Handling
  • Call Center Operations
  • Inbound Customer Calls
  • Customer Service
  • Time management
  • Adaptability

Timeline

Food Service Worker

Parkhurst Dining
09.2023 - Current

Account Manager

CardWorks Servicing
08.2021 - 03.2024

Barista Trainer

Starbucks
09.2018 - 08.2021

Server

Johnny Rockets
07.2016 - 07.2019

Barista Shift Lead

Frank G. Pogue Student Center
10.2015 - 12.2017

Associate of Arts - Fine Arts

Edinboro University of Pennsylvania

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Sarah L. Wheeler