Sarah L. Wheeler
Pittsburgh,PA
Overview
9
9
years of professional experience
Work History
Food Service Worker
Parkhurst Dining
09.2023 - Current
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Account Manager
CardWorks Servicing
08.2021 - 03.2024
- Contacted and negotiated customers' payment plans to help satisfy debts
- Resolved needs and concerns of the customer regarding credit accounts
- Earned and collected sales that contributed to company goals
Barista Trainer
Starbucks
09.2018 - 08.2021
- Trained various partners in becoming skilled baristas
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Server
Johnny Rockets
07.2016 - 07.2019
- Trained newcomers in becoming exceptional employees and providing great customer service
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista Shift Lead
Frank G. Pogue Student Center
10.2015 - 12.2017
- Took care of opening and closing down shop; maintained and cleaned workstation
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Arts - Fine Arts
Edinboro University of Pennsylvania
Edinboro, PASkills
- Interpersonal Communication
- Active Listening
- Conflict Resolution
- Payment Processing
- Safe Food Handling
- Call Center Operations
- Inbound Customer Calls
- Customer Service
- Time management
- Adaptability
Timeline
Food Service Worker
Parkhurst Dining
09.2023 - Current
Account Manager
CardWorks Servicing
08.2021 - 03.2024
Barista Trainer
Starbucks
09.2018 - 08.2021
Server
Johnny Rockets
07.2016 - 07.2019
Barista Shift Lead
Frank G. Pogue Student Center
10.2015 - 12.2017
Associate of Arts - Fine Arts
Edinboro University of Pennsylvania