Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Young

Camp Lejeune,NC

Summary

Dynamic and detail-oriented professional with extensive experience at the United States Marine Corps and Lee Bank. Proven track record in enhancing customer satisfaction and operational efficiency through exceptional problem-solving and communication skills. Adept at managing high-volume transactions and training staff, contributing to a collaborative and productive work environment.

Knowledgeable Mail Clerk with solid background in postal operations, ensuring timely and accurate mail processing. Proven ability to maintain organized records and support customer needs effectively. Demonstrated reliability and proficiency in handling complex postal tasks and collaborating with team members to achieve consistent results.

Professional in mail services with experience in handling various postal operations. Known for reliability, adaptability, and strong focus on teamwork and achieving results. Skilled in sorting, organizing, and processing mail efficiently. Valued for excellent communication, attention to detail, and customer-focused approach.

Results-driven defense professional prepared for challenging roles. Background includes valuable experience in operational effectiveness and mission support. Known for strong team collaboration and adaptability to changing situations. Skills include tactical planning, discipline, and resilience.

Professional with robust background in military practices and protocols, well-equipped for roles requiring discipline and strategic execution. Skilled in leadership, tactical planning, and physical conditioning. Strong focus on team collaboration, adaptable in dynamic environments, and consistently drives mission success. Trusted for reliability and unwavering commitment to achieving objectives.

Overview

5
5
years of professional experience

Work History

Postal Clerk

United States Marine Corps
05.2017 - 05.2022
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
  • Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
  • Assisted customers with package shipping, ensuring proper labeling and timely delivery.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
  • Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
  • Weighed mail and computed pricing amounts.
  • Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
  • Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
  • Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
  • Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
  • Provided service and sales to walk-in customers.
  • Sorted mail according to size, shape and destination.
  • Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
  • Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
  • Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
  • Prepared reports to track mail volumes, fees and other related data.
  • Identified opportunities for process improvements within the workplace leading to increased productivity among the team.
  • Ensured safe transportation of mail by carefully loading and unloading vehicles according to regulations.
  • Monitored performance of junior team members and offered support.
  • Set staff schedules to optimized coverage of all areas.
  • Improved overall efficiency by staying current on new technologies used in postal services such as automated sorting machines or tracking systems.
  • Used computer systems to track packages and update client information.
  • Added accurate data entry into computer system to complete transactions.
  • Utilized customer service skills to provide exceptional service for repeat clientele.

Education

High School Diploma -

Monument Mountain Regional Highschool
Great Barrington, MA
06-2016

Skills

  • Workplace safety
  • Problem-solving skills
  • Computer savvy
  • Verbal/written communication
  • Staff development
  • Post office operations
  • Discipline and focus
  • Quick decision making
  • Tactical proficiency
  • Adaptability and resilience
  • Physical fitness
  • Operational planning
  • Intelligence gathering
  • Equipment handling
  • Communication techniques
  • Teamwork and cooperation
  • Integrity and honesty
  • Willingness to learn
  • Strong work ethic
  • Teamwork and loyalty
  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Customer relationship development
  • Patience and empathy

Timeline

Postal Clerk

United States Marine Corps
05.2017 - 05.2022

High School Diploma -

Monument Mountain Regional Highschool