Sarah Lawrence
Geneva,Illinois
Summary
Determined individual experienced in meeting professional and personal goals through relationship building and continuous learning.
Overview
29
29
years of professional experience
Work History
Relocation Specialist
FleetCor - ALE Solutions
10.2022 - Current
- Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients.
- Reduced time spent on administrative tasks through effective use of technology and software tools.
- Developed strong relationships with vendors and service providers, leading to improved services and cost savings for clients.
- Provided ongoing support to clients post-relocation, to ensure comfortable transition into new homes and communities.
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout entire relocation process.
- Provided emotional support to clients during relocation process, understanding the challenges faced and offering practical solutions to ease burden of temporary displacement.
- Conducted post-move follow-ups with clients to assess satisfaction levels and gather feedback for continuous improvement efforts.
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
- Always met quotas and exceeded weighted goals set by management with 25-30 open files, frequently more during catastrophic events.
Relocation Search Specialist
FleetCor - ALE Solutions
06.2022 - 10.2022
- Located suitable properties for policy holders, working within budget and lease parameters
- Negotiated short-term lease terms with property owners
- Presented quotes for preapproval to Relocation team members
- Used Excel to maintain and organize files for quick access and understandability
- Able to use prioritization to balance policy holder needs
- Used ACT to cross-reference registered properties by location within search team
Administrative Assistant
Geneva Community High School
08.2017 - 06.2022
- Supported administration in all areas of student discipline for two-thousand students.
- Managed all correspondence with guardians, law enforcement and other agencies.
- Established tutorial program for strengthening positive behavior.
- Skilled in Microsoft Word, Outlook, Excel and eSchool.
- Worked for athletic department, supporting all areas of student athletic events.
- Managed relational database to store information for reference, reporting and analysis.
- Developed and updated spreadsheets and databases to track, analyze and report on student performance.
Merchandise Coordinator
Winston Retail Solutions
01.2016 - 01.2018
- Brand ambassador for major golf apparel brand to fifteen Chicago area pro shops.
- Coordinated retail planogram execution with pro shops.
- Completed work orders, submitted detailed reports of completed Green Grass projects, and provided feedback from pro shop employees and retail customers.
Property Management Coordinator
Village Center Rentals
10.1994 - 05.1997
- Managed properties at ski resort for short-term rental
- Acted as liaison to property owners regarding rental payments, maintenance requests, and property usage
- Consistently met goals for in-season occupancy
- Developed and executed plan to minimize off-season vacancy
- Oversaw monthly owner payouts
- Worked in Guest Customer Service
Education
Bachelor of Arts - Office Management With Human Resources Emphasis
Mount Saint Clare College
Clinton, IASkills
- Client Relationship Building
- Relocation Technology
- Procedure Compliance
- Microsoft Office
- Problem-solving abilities
Timeline
Relocation Specialist
FleetCor - ALE Solutions
10.2022 - Current
Relocation Search Specialist
FleetCor - ALE Solutions
06.2022 - 10.2022
Administrative Assistant
Geneva Community High School
08.2017 - 06.2022
Merchandise Coordinator
Winston Retail Solutions
01.2016 - 01.2018
Property Management Coordinator
Village Center Rentals
10.1994 - 05.1997
Bachelor of Arts - Office Management With Human Resources Emphasis
Mount Saint Clare College
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