Sarah Lydia Casas
Houston,TX
Summary
A dedication to being professional with a track record of enhancing customer satisfaction at UT Physicians through strong relationship-building and problem-solving skills. I have excelled in roles requiring excellent organization and communication, securing repeat requests as a substitute teacher. I have demonstrated proficiency in Excel and Canva, underpinning a commitment to efficiency and data management. I bring an energetic and adaptable positive attitude. I am dedicated to creating a supportive environment and fostering growth in all aspects of the working fields.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Zilker Elementary
08.2024 - 12.2024
- I followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- I upheld classroom routines to support student environments and maintain consistent schedules.
- I have been repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
Support Assistant
UT Physicians
05.2024 - 08.2024
- I cultivated strong working relationships with clients by delivering personalized service tailored to their needs and preferences.
- I enhanced customer satisfaction by addressing and resolving support inquiries promptly.
- I organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- I answered phone calls promptly and professionally, directing callers to appropriate personnel.
- I used excel and Canva in day-to-day tasks that were assigned to be by supervisors.
Private Tutor
Parents Of Students
09.2022 - 01.2023
- I collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- I met with parents to discuss student progress and address concerns.
- I empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
Front Desk Executive
Enerstaff
05.2020 - 08.2021
- I handled confidential information securely by adhering to data privacy regulations and company protocols.
- I assisted guests with reservation modifications, cancellations, and special requests.
- I contributed to a positive work environment by effectively communicating with team members across departments.
Education
Bachelor of Science in Applied Learning - Early Childhood Education
The University of Texas At Austin
Austin, TX12-2024
Skills
- Relationship building and management
- Strong Organization
- Time Management
- Verbal and written communication
- Problem-solving skills
- Guest Relations
Accomplishments
- CPR and First Aid Certified
- Girl Scout Gold Award
- St. Jude Most Funds Earned
- Presidential Volunteer Service Award
References
Kathleen Hanley
email: kathleen.r.hanley@uth.tmc.edu
Kara O'Brien
email: kara.obrien@austinisd.org
Timeline
Substitute Teacher
Zilker Elementary
08.2024 - 12.2024
Support Assistant
UT Physicians
05.2024 - 08.2024
Private Tutor
Parents Of Students
09.2022 - 01.2023
Front Desk Executive
Enerstaff
05.2020 - 08.2021
Bachelor of Science in Applied Learning - Early Childhood Education
The University of Texas At Austin
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