Sarah Lynn Mckenzie
EFFINGHAM,SC
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
3
3
years of professional experience
Work History
District Operations Manager
Refuel
Charleston, SC
12.2019 - Current
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over 9 to 13 locations per week to manage each store and perform reviews of individual managers and employees.
- Suggested corrective services to handle customer complaints.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Hired and trained numerous new employees for management and team members.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy procedures to improve operational quality and team efficiency.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management .
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Supervised daily operations of multiple stores.
- Maintained cleanliness and organization of multiple locations workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of 9/ to 13 facilities.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
Education
GED -
South Florence High School
Florence, SC04.1979
Skills
- Staff Management
- Business Leadership
- P&L Management
- Data analysis
- Financial Management
- Business administration
- Operations management
- Budget knowledge
Timeline
District Operations Manager
Refuel
12.2019 - Current
GED -
South Florence High School
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