Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Lynn Yonkowski

Brown City,MI

Summary

Dedicated customer service professional with a strong ability to build positive relationships and deliver exceptional support in fast paced settings. Known for strong communication skills, problem solving abilities, and a team oriented mindset. Seeking to leverage experience and interpersonal strengths in remote customer service and contribute to company success.

Overview

8
8
years of professional experience

Work History

BDC Representative

Feldman Automotive
03.2017 - 06.2020
  • Managed inbound and outbound customer communications to ensure timely responses.
  • Assisted in scheduling appointments and maintaining accurate records for follow-up actions.
  • Provided support in handling customer inquiries through various channels, including phone, email, and chat.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction metrics.
  • Developed familiarity with CRM software for tracking interactions and managing customer relationships.
  • Participated in training sessions to learn best practices for effective customer engagement strategies.
  • Helped maintain organized documentation of customer interactions for quality assurance purposes.
  • Adapted quickly to changing priorities while maintaining a focus on delivering excellent service experiences.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.

Caregiver/Teacher's Assistant

J Tots Child Care and Preschool
06.2012 - 12.2016
  • Provided compassionate care to children, ensuring safety and well-being throughout daily activities.
  • Developed engaging educational activities that promoted cognitive and social development in preschool-aged children.
  • Collaborated with parents to communicate children's progress and address any concerns or developmental needs.
  • Implemented behavior management techniques, fostering a positive and supportive learning environment.
  • Trained new staff on childcare protocols, enhancing team efficiency and consistency in care practices.
  • Organized daily schedules and routines, optimizing time management for better learning outcomes.
  • Conducted regular assessments of children's progress, adjusting activities to meet individual developmental goals.
  • Coordinated with educational professionals to ensure compliance with state regulations and best practices in early childhood education.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

High School Diploma -

Hartland High School
Hartland, MI
06-2005

Skills

  • CRM software
  • Appointment setting
  • Customer Support
  • Time Management
  • Excellent communication
  • Organizational skills
  • Customer satisfaction
  • Reliability
  • Multitasking
  • Teamwork

Timeline

BDC Representative

Feldman Automotive
03.2017 - 06.2020

Caregiver/Teacher's Assistant

J Tots Child Care and Preschool
06.2012 - 12.2016

High School Diploma -

Hartland High School

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