Sarah Richards

• Hours per week: 40
• Assists both Active Duty and Reserve service members with updating personnel records.
• Performs Special Duty Pay updates for member performing additional duties and works with military finance office to insure accurate military pay records.
• Submits trouble tickets to Higher Personnel Office for timely corrections to pay errors.
• Acts as the program POC for Recognitions Program and provided technical support to units.
• Process recognition documents and insure timely inclusion into members records
• Submits expedited update requests for time sensitive updates that affect pay, promotions and benefits for military members
• Process update requests and submits troubleshoot requests with higher Personnel records management to insure accuracy in members records.
• Works closely with a team and other offices to insure timely completion and accuracy of required tasks
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Managed employee records, maintaining accuracy and confidentiality in HRIS systems.
• Answered and redirected incoming phone calls for office.
• Performs Timecard updates for civilian employees of the office in Timecard software.
• Acts as the Primary Building Manager. Tracks building key roster and performs building inspections.

Oct 2023 Moved to Force Management Section and assumed the duties of a Force Management Technician.

• Managed confidential employee records, safeguarding personal and professional information.
• Assist members over the phone, in person, and through email inquiries for Awards and Decoration related inquires
• Processed awarded Awards and Decorations to members HR record and sent to Higher Personnel Management Agency.
• Verified member records for accuracy.
• Verified decoration nominations prior to finalization for correct grammar, punctuation and word usage as outlined in official guidance.
• Finalized decorations in the recognitions program for timely recognition for active military members.
• Sent out weekly personnel record update mailouts to Higher Personnel Management Agency.
• Continued to provide support to the Customer Service Section when needed.

Jul 2022 - Oct 2023

Customer Service Technician

• Assists on average 30 customers daily
• Performed updates to military member's record
• Adding/ removing dependents in DEERS Benefits Systems
• Updated duty information for active-duty personnel
• Assured data accuracy for finance purposes
• Sent personnel accountability reports to units when active-duty members are overdue to be gained into the unit
• Securely handling personal information in accordance with organizational and federal policies and regulations
• Ensure inbound members are gained to units in a timely manner
• Correspond with personnel in and outside building daily
• Updated active-duty personnel records in benefits system when retiring or separating
• Performed troubleshoot procedures on equipment when needed
• Provide guidance to coworkers on ID issuing policy
• Ordered supplies for ID Card section of Customer Support
• Answering and directing calls to necessary sections
• Check off members in out-processing software
• Process Foreign military members and families to receive ID cards
• Terminating expired or revoked ID cards and CAC cards
• Secured and mailed ID and Access cards back to the issuing agency for proper disposal
• As a Site Security Manager, performed fingerprint verification overrides when necessary
• Manage Monthly Appointment schedule software

Other Duties

Secondary Facility Manager

• Inspect the building for possible issues and submit building work orders when needed
• Perform monthly fire safety inspections

• Hours per week: 30
• Maintained accurate records of transactions and returns, ensuring compliance with store policies and procedures.
• Delivered exceptional customer support by addressing inquiries and resolving issues promptly.
• Identified and resolved discrepancies in cash drawer balances through meticulous record-keeping and audits.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Implemented process improvements to streamline checkout operations, reducing wait times for customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Trained new cashiers on operational protocols and customer service best practices to ensure consistency.

• Hours per week: 30
• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained clean and organized checkout area to enhance customer experience.
• Trained new cashiers on operational procedures and company policies to ensure consistency.
• Balanced cash register at shift end, ensuring accuracy in financial reporting.
• Collaborated with management to address customer concerns and resolve issues promptly.
• Monitored inventory levels at the register, facilitating timely restocking of merchandise.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.