SARAH WADE

Document management support services to the Office of Principal Legal Advisor,

Handle confidential and high-leval documentation.

Maintain and organize files, mail management, scanning of documents, enter/upload data into PLAnet, conducting research and drafting documents.

Utilize RAILS automated file system to locate files and for internal and external file transfers.

Assist with freedom of Information Act (FOIA) requests.

Supervisor: Trevis Ruffin (832) 993-7695

Okay to contact this supervisor: Yes

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Collaborated with cross-functional teams to develop comprehensive document control strategies, ensuring consistency across projects.
• Maintained a high degree of accuracy for all documents, conducting thorough quality checks before submission or distribution.