Sarah Mae Reynolds
Montego Bay,JA
Summary
Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities. Resolves and improves sources of dissati Experience cook with strong work ethic and go-getter attitude. Skilled at performing opening and closing duties and restocking inventory and display cases. Experienced putting together gift baskets to meet customer demand. Extensive 10-year background in catering and hospitality industry.
Overview
11
11
years of professional experience
Work History
Server H2b USA
Ocean House Hotel
Westerly, RI
04.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server H2B USA
Yellowstone Club
Bozeman, MT
11.2023 - 04.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.ect
Cook II H2B USA
Reynolds Lake Oconee
Greensboro, GA
04.2023 - 11.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.ect
- Organized salad bar ingredients according to established guidelines.
Server H2B USA
Yellowstone Club
Bozeman, MT
11.2022 - 04.2023
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Cook II H2B USA
AC BY MARRIOTT
Portsmouth, NH
06.2022 - 11.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Diced, sliced, and chopped vegetables for salads.
- Mixed dressings to accompany salads according to recipes.
- Monitored food inventory levels and placed orders when needed.
- Cleaned and sanitized work areas before and after preparing salads.ect
Cook Ll
Treasure Hunt Lounge
Montego Bay, St, James
01.2019 - 05.2022
- Greeted guests and provided menus.
- Assisted in training new servers.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Requested supplies and equipment orders, explaining needs to managers.
Cook
Iberostar Hotels & Resorts
Montego Bay, St, James
11.2018 - 03.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Requested supplies and equipment orders, explaining needs to managers.
- Distributed food to service staff for prompt delivery to customers.ect
Housekeeper H2B USA
Hilton
Laconia, NH
06.2019 - 11.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.ect
Server Trainer
Royalton White Sands Resort
Corral Spring , St, James
09.2013 - 12.2017
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Drafted assessments to evaluate understanding of key concepts taught during sessions.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Facilitated group discussions about complex topics related to server systems.ect
COOK II H2B USA
NASWA RESORTS
Laconia, NH
07.2017 - 11.2017
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
Education
Diploma - Culinary Arts
Montego Bay Community College
Jamaica01-2014
High School Diploma -
St Catherine Academy
Jamaica06-2012
Skills
- Food Delivery
- Beverage Preparation
- Order Management
- Food Running
- Sales expertise
- Exceptional customer service
- POS operation
- US Work Authorization
- Customer Service
- Software Installation
Timeline
Server H2b USA
Ocean House Hotel
04.2024 - Current
Server H2B USA
Yellowstone Club
11.2023 - 04.2024
Cook II H2B USA
Reynolds Lake Oconee
04.2023 - 11.2023
Server H2B USA
Yellowstone Club
11.2022 - 04.2023
Cook II H2B USA
AC BY MARRIOTT
06.2022 - 11.2022
Housekeeper H2B USA
Hilton
06.2019 - 11.2019
Cook Ll
Treasure Hunt Lounge
01.2019 - 05.2022
Cook
Iberostar Hotels & Resorts
11.2018 - 03.2022
COOK II H2B USA
NASWA RESORTS
07.2017 - 11.2017
Server Trainer
Royalton White Sands Resort
09.2013 - 12.2017
Diploma - Culinary Arts
Montego Bay Community College
High School Diploma -
St Catherine Academy
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