Hotel Front Desk Clerk/ Auditor
Country Inn & Suites By Radisson
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored hotel's budget and financial records.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
- Developed and maintained positive relationships with guests for satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Monitored staff performance and provided feedback and guidance.
