Sarah Makesha Meece

Monticello,KY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Motivated and outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in a timely manner.

Work History

Hotel Front Desk Clerk/ Auditor

Country Inn & Suites By Radisson

Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Oversaw and organized calendar to schedule reservations and monitor cancellations.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Monitored security cameras to maintain safety and security of guests and hotel.
Trained staff to provide excellent customer service, apply best practices and comply with procedures.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Monitored hotel's budget and financial records.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Coordinated with vendors for repair and maintenance of hotel.
Developed and maintained positive relationships with guests for satisfaction.
Collaborated with team members to handle guest requirements from check-in through check-out.
Monitored staff performance and provided feedback and guidance.

Bank Teller

Forcht Bank

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Provided customer records, account statements and copies of checks.
Reconciled cash drawer and resolved discrepancies.
Counted and packaged currency and coins.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Logged cashier's checks and other transactions to maintain accurate account records.
Sold and cross-sold bank products to new and existing customers.
Removed mutilated currency from circulation.
Monitored and reported suspicious activity in line with bank security policies.
Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Night Auditor and Director of Sales

Country Inn & Suites By Radisson

Forecasted sales and established processes to achieve sales objectives and related metrics.
Managed accounts to retain existing relationships and grow share of business.
Built relationships with customers and community to establish long-term business growth.
Connected with prospects through trade shows, cold calling and local-area networking.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Education

Accounting And Business Management

Somerset Community College

Somerset, KY

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Skills

Nightly Audits
Customer Accounts Management
Auditing
Front Desk Management
Credit and Cash Transactions

Professional Telephone Manner
Professional Relationships
Operational Efficiency
Customer Service
Facilities Management Software

Quote

To succeed in life, you need two things: ignorance and confidence.

Mark Twain