Sarahmarie Armstrong
Customer Service Representative
Red Bluff,California
Summary
SarahMarie Armstrong Customer service remote working
Experienced customer service professional with 10+ years of experience. Skilled in medical terminology and able to effectively communicate with customers. Dedicated and attentive to details, ensuring high-quality service delivery. Seeking an opportunity to utilize my expertise and contribute to the success of a customer-focused organization. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Manager
TJ's drive in, Anderson
Anderson, CA
05.2008 - 12.2011
- Managed a team in the fast-paced food/beverage industry
- Developed and maintained strong relationships with vendors and distributors
- Managed approximately 60 incoming calls, emails, and faxes per day from customers and vendors.
- Provided exceptional customer service to ensure customer satisfaction
- Achieved success in management responsibilities
- Assist the manager in developing and implementing strategies to drive customer traffic and increase sales at TJ's drive in
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Lead Cocktail Server
Rolling Hills casino
Corning, CA
09.2005 - 12.2006
- Maintained great customer relations
- Ensured compliance with alcohol and tobacco laws
- Managed a team
- Creating a welcoming and friendly atmosphere for guests by providing exceptional customer service and attending to their needs
- Assist manager
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily and every Monday lead the event Monday Night Football with social relevancy and intentionality.
- Contributed to overall team success through active communication, collaboration, and support of fellow servers and bartenders.
- Assisted in planning special events, coordinating appropriate staffing levels and ensuring smooth execution of functions.
- Consistently achieved positive feedback from customers by delivering memorable guest experiences.
- Managed challenging situations with professionalism, resolving guest concerns promptly and effectively.
Education
Medical Reimbursement And Coding - Healthcare Administration
Bryant And Stratton College
Getzville, NY 06.2024 - Current
3 months early, graduated with my certified nursing certification and home health aide -
Salisbury High School
Red Bluff, CA 12.2001 - 05.2002
Skills
Time managementundefined
Timeline
Medical Reimbursement And Coding - Healthcare Administration
Bryant And Stratton College
06.2024 - Current
Manager
TJ's drive in, Anderson
05.2008 - 12.2011
Lead Cocktail Server
Rolling Hills casino
09.2005 - 12.2006
3 months early, graduated with my certified nursing certification and home health aide -
Salisbury High School
12.2001 - 05.2002
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