Sarah Mavres
Winter Springs,FL
Summary
Dedicated Customer Service Representative with excellent hands-on experience in different fields. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Lead Aesthetician (Owner)
Luxe Aesthetics
Winter Springs, FL
01.2021 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Increased repeat business through exceptional customer service and follow-up care.
- Developed individualized treatment plans for clients, resulting in improved skin health and appearance.
- Led a team of aestheticians, ensuring high-quality services and a consistent experience for all clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Accomplished multiple tasks within established timeframes.
Administrative Clerk
Public Defender's Office (Seminole County)
Sanford, FL
08.2017 - 09.2022
- Reduced errors in data entry and record-keeping by meticulously maintaining accurate electronic files and physical documentation.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
- Optimized office supply inventory management, negotiating with vendors to secure cost-effective pricing for materials.
- Streamlined incoming calls, directing them to appropriate personnel while providing excellent customer service to callers.
- Expedited invoice processing for timely payment, reducing accounts payable backlog and improving vendor relationships.
- Managed office calendar effectively, scheduling appointments and reserving meeting spaces as needed for optimal workflow organization.
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Facilitated bi-weekly payroll processing by gathering timesheets from employees and verifying accuracy before submitting to the finance department.
- Maintained a clean and organized office environment, ensuring all equipment was in working order and addressing maintenance issues as needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Restaurant Team Member
SUBWAY® Restaurants
Winter Springs
10.2016 - 03.2017
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Supported management by assisting with inventory control measures, reducing waste costs over time.
- Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL07.2024
High School Diploma -
Lake Howell High School
Winter Park, FL05.2016
Skills
- Appointment Scheduling
- Data Entry
- Clerical Support
- Verbal Communication
- Recordkeeping
- Organization
- Payment Processing
- Social Media and Promotions
- User-Generated Content
- Content Creation
- Administrative Support
- Customer Service
Timeline
Lead Aesthetician (Owner)
Luxe Aesthetics
01.2021 - Current
Administrative Clerk
Public Defender's Office (Seminole County)
08.2017 - 09.2022
Restaurant Team Member
SUBWAY® Restaurants
10.2016 - 03.2017
Associate of Arts - General Studies
Valencia College
High School Diploma -
Lake Howell High School
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