Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Sarah Michelle KHALIQ

CENTREVILLE,VA

Summary

Experienced public safety communication professional with a strong ability to manage emergency calls and dispatch appropriate resources for quick and accurate response times. Demonstrates calmness under pressure, utilizing critical thinking and effective communication skills. Skilled in law enforcement duties, maintaining public safety, enforcing laws, managing community relations, and conflict resolution to ensure order and safety. Proficient in handling challenging situations with excellent communication skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Communications Specialist 1st Class

Clarke County Sheriff's Office
05.2022 - 04.2025
  • Receive calls for service, and dispatch appropriate responders
  • Provide life saving pre arrival instructions to callers, while updating responders dispatched to the scene
  • Multitasking skills adding pertinent notes to calls for service documenting information provided by responders on scene
  • Running vehicles, people, through National Crime Information Network and Virginia Criminal Information Center and providing requested information via radio to responders
  • Process Computerized Criminal History’s for officers when arrests are made, or upon need of completion during essential work duties
  • Enter, modify and clear warrants, protective orders, and other court issued documents into NCIC database
  • Assist citizens upon receiving calls on non emergency administrative phone lines, and providing information for appropriate plan of action
  • Enter and update data logs and send administrative messages and broadcasts to other jurisdictions for assistance and notifications for incidents possibly involving or needing advisory notice
  • Provided training to new hires, and coworkers when help was needed for numerous tasks
  • Research and analyze information from reports created utilizing online, and agency resources to assist with investigations
  • Maintain hardcopy's for a variety of files and logs kept in dispatch with most current information, as well as, folders for wanted/missing persons, stolen/recovered articles, and protection orders

Police Dispatcher

Herndon Police Department
04.2023 - 08.2023
  • Attend roll call meeting with officers coming on duty to be up to date on current and recent events involving officers
  • Review weekly emails sent out from command staff regarding active wanted subjects
  • Receive from tow companies tow logs of vehicles impounded and enter vehicles into VCIN as stored vehicles and file all documentation related to the entry
  • Receive calls for service and dispatch or refer caller to correct agency to assist
  • Utilize language line when in need of interpretation during language barriers while handling calls for service or walk-ins to the police station
  • Complete reports within MOBLAN during the process of receiving and entering capias’ and other information related to incidents officers are or have taken reports on
  • Relay information to officers for in person encounters advising of wanted status, prior involvements with department or community and anything related to the current investigation

Public Safety Communicator

Fairfax County Department of Public Safety Communications
09.2021 - 04.2022
  • Receive emergency 911 and non-emergency calls for dispatch, to include gather all pertinent information for the controlling dispatchers and responders enroute to scene
  • Provide citizens with information and additional resources regarding local county laws and ordinances in Fairfax County
  • Provide reassurance and build rapport with callers during time life critical moments and leading them through instructions to possibly save a life
  • Appropriately transfer callers to the correct jurisdictions for emergency and non-emergency events
  • Utilized Computer Aided Dispatch for all call entry, and knowledgeable on trouble shooting errors when supplementing information into calls, whether cross referencing other related events in the system, or attaching returns for subject/caller information to assist responders
  • Knowledgeable in how to keep resources handy and always try to help callers with the correct and accurate information allowable to provided, while maintaining the integrity of all confidential sensitive information

Asset Management

A&A Transfer
10.2018 - 06.2021
  • Coordinated cloud-based asset management at A&A Transfer; for over 300 million dollars’ worth of stored inventory at six locations
  • Including overseeing internal/external audits of inventory accuracy
  • Leveraged Salesforce to create auto generated reports to audit user authentication of updating the system daily
  • Utilized QuickBooks to create sales orders, estimates, and invoices
  • Implemented Quality Assurance and Quality Control procedures for client accessibility of inventory received and shipped on demand
  • Perform weekly audits to oversee accuracy of all information input into Salesforce
  • Routinely perform onsite and offsite walkthroughs with clients as well as vendors

International Cellars
01.2013 - 06.2018
  • Successfully created, marketed, and maintained a lucrative international freight consolidation program for all our national distributor customers
  • Served as the team lead during transition to new inventory operating system software
  • Implemented and maintained the 3PL Central inventory management software to ensure client inventory is up to date
  • Guaranteed clients met various legal compliance rules and regulations by effectively working alongside multiple State ABC Special Agents
  • Office Administrator ensuring that all records and data meets Virginia Alcoholic Beverage Control laws
  • Directly manage and provide logistical customer service support for one hundred twenty-five high priority clients; point of contact regarding specific, company-tailored day to day and long-term storage, shipping, and compliance needs via e-mail, phone, and in-person
  • Perform HR recruiting related tasks such as sourcing candidates, background checks, and conduct interviews
  • Managed review and reconciliation of all accounting; prepared reports of fiscal year budgets and forecast projections
  • Offered IT support for local and remote audio and video conferences
  • Helped with hardware, software, cables, networking, and operational support requirements
  • Provided IT services for MS Office Suite, company software, and local District applications

Education

Bachelor of Science - Criminal Justice – Investigations

Westwood College
Annandale, VA
06-2015

Master of Science - Applied Information Technology

George Mason University
Fairfax, VA
12.2017

Skills

  • Multilingual communication
  • Strategy implementation
  • Crisis management
  • Analytics reporting
  • Organizational skills
  • Problem-solving abilities and critical thinking
  • Computer skills
  • Adaptability and flexibility
  • Situational awareness
  • NCIC database
  • Multitasking Abilities
  • Decision-making
  • Technical issue troubleshooting
  • Data entry
  • Information gathering and analysis
  • Public safety awareness
  • Incident prioritization
  • Interviewing
  • Multi-line phone system
  • Records maintenance
  • Incident documentation
  • Integrity and ethics
  • De-escalation techniques

Certification

  • DCJS - Dispatch/ Communications Officer
  • Virginia Criminal Information Network (VCIN)
  • National Crime Information Center (NCIC)
  • CPR and Automatic External Defibrillator (AED) – American Heart Association
  • Emergency Medical Dispatch (EMD) – APCO
  • FEMA National Incident Management System - 100, 200, 700, 144, 800, 1200, 242, 904, 907
  • National Center for Missing & Exploited Children (NCMEC)
  • Training 911 Heroes: Suicidal Callers
  • Training 911 Heroes: Swatting
  • PowerPhone Emergency Medical, Fire, and Law Enforcement Dispatch

Awards

  • Peace and Leadership Award, Fairfax County Public Schools, 2012
  • Fairfax County Rotary Club Scholarship, 2012
  • Jordan Wade Scholarship, 2012
  • Imagine America Scholarship, 2012
  • Westwood College Scholarship, 2012
  • Alpha Kappa Beta Honor Society, 2014

Timeline

Police Dispatcher

Herndon Police Department
04.2023 - 08.2023

Communications Specialist 1st Class

Clarke County Sheriff's Office
05.2022 - 04.2025

Public Safety Communicator

Fairfax County Department of Public Safety Communications
09.2021 - 04.2022

Asset Management

A&A Transfer
10.2018 - 06.2021

International Cellars
01.2013 - 06.2018

Bachelor of Science - Criminal Justice – Investigations

Westwood College

Master of Science - Applied Information Technology

George Mason University

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