Sarah Munoz
New Bern,NC
Summary
Hardworking, passionate, and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to secure a management position where experience in retail leadership will be used to maximize business success.
Overview
20
20
years of professional experience
Work History
Merchandising Assistant Store Manager
Belk, Inc.
06.2022 - Current
- In my current position, I assist the Store Manager in daily business operations. I am 2nd in command in the absence of the Store Manager. New Bern Belk is a fast-paced $10-$19.9M annual profit department store. My direct responsibilities are Supervisor to the Merchandising Department, Visual Merchandising, Receiving Dock Team, and Housekeeping.
- Establish team priorities, maintain schedules and monitor performances.
- Ensure our weekly trucks are being processed within its allotted hours and Dock Team is following company established SOP.
- Oversee placement of merchandise, floor moves, planograms, markdowns/ups, & sale sets.
- Organize and Lead our annual total store inventory each January.
- Cross-train employees to maximize team agility and performance.
- Assist in scheduling, cash room checks and balances, and register balancing.
- Handle all monthly store supply orders and stay within allotted monthly budget. I monitor inventory levels and avoid shortages with timely replenishment of stock.
- Assist in our Fulfillment Department, picking and packing online/BOPIS orders to meet daily ship rate/CT percentages and goals.
- Contribute to goal driven environment and to our weekly store credit, app download, and email goals.
- Open and close our location and monitor shift changes to uphold successful operation strategies to maximize business success.
- Monitor and analyze business performance reports to identify areas of opportunity and make necessary adjustments.
- Daily conference calls with Regional Manager to discuss areas of opportunity and establish plan of action.
- Implemented loss prevention strategies to minimize store shrinkage.
- Protected store assets and inventory via loss prevention procedures.
- Monthly Corporate and Store Initiated RTV's, Transfers, Damages.
Merchandising Assistant Store Manager
Belk, Inc.
06.2021 - 06.2022
- Assistant to Store Manager in daily business operations. Kinston Belk is a 5M annual profit department store. I was 2nd in command in the absence of Store Manager.
- My direct responsibilities were Supervisor of Merchandising, Visual Merchandising, and Receiving Dock Team.
- Made sure trucks were processed within hours allotted and followed all company established SOP's.
- Oversaw placement of all merchandise, floor moves, planograms, markdowns/ups, and sale sets.
- Completed all supply orders and stayed within allotted monthly budget.
- Assisted in our Fulfillment Department, picking and packing online/BOPIS orders to meet daily ship rate/CT percentages and goals.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Daily Conference Calls with Regional Manager to discuss areas of opportunity and to establish a plan of action.
Merchandising Team Lead/Visual Merch. Manager
Belk, Inc.
03.2019 - 06.2021
- Provided leadership to Merchandising Team.
- Assessed incoming merchandise and developed a plan to quickly and efficiently add merchandise to the sales floor.
- Executed all floor moves and planograms.
- Assisted with sale sets and markdown/ups.
- Maintained consistent Brand and Visual standards throughout the store to help drive profitable sales.
- Set store directives and partnered with department managers to ensure their consistent applications and designs.
- Provided training to store personnel on visual and merchandising techniques and standards.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Visual Merchandising Manager
Belk, Inc.
03.2018 - 03.2019
- Managed merchandising standards and maintained consistency and store standards.
- Spearheaded visual merchandising for brands by creating strategic presentation plans.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Helped adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Created interior displays to promote products in alignment with corporate sales objectives. As a result, sales were increased, on average, by 30%.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Proposed new ideas and concepts to enhance merchandise displays.
- Used props and lighting to enhance appearance and visibility of displays.
Merchandiser
Belk, Inc.
11.2017 - 03.2018
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Customer Service
Customer Service Associate
Lowes Home Improvment
10.2010 - 01.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased revenue by cross-selling and upselling products and services.
- Forklift trained
Staff Accountant/Office Specialist
Acres Group
04.2004 - 04.2008
- Accounts Payable
- Accounts Receivables
- Collections
- Contracts
- Payroll
- Billing
- Data Entry
- Petty Cash
- Collected and arranged financial information and entered details into Axapta financial management system.
- Executed financial reports to investigate accounting or financial discrepancies.
- Generated reports and briefed upper management.
Education
Associate of Arts -
University of South Alabama
Mobile, ALHigh School Diploma -
John S. Shaw High School
Mobile, AL07.1993
Skills
- Staff Training and Development
- Loss prevention strategies
- Inventory Coordination
- Retail Operations Management
- Workflow Management
- Product Merchandising
- Task Prioritization
Accomplishments
Received "Best of Belk" award in the years of 2019, 2020, and 2023.
Timeline
Merchandising Assistant Store Manager
Belk, Inc.
06.2022 - Current
Merchandising Assistant Store Manager
Belk, Inc.
06.2021 - 06.2022
Merchandising Team Lead/Visual Merch. Manager
Belk, Inc.
03.2019 - 06.2021
Visual Merchandising Manager
Belk, Inc.
03.2018 - 03.2019
Merchandiser
Belk, Inc.
11.2017 - 03.2018
Customer Service Associate
Lowes Home Improvment
10.2010 - 01.2015
Staff Accountant/Office Specialist
Acres Group
04.2004 - 04.2008
Associate of Arts -
University of South Alabama
High School Diploma -
John S. Shaw High School
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