Sarah Crowley
Port Townsend
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Olympic Smilecare
03.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Customer Service/Retail Associate
Conservatory Coastal Home Inc.
03.2018 - 09.2024
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Coordinated efficient product deliveries to meet customers' demands.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Customer Service/Retail Sales Associate
Quimper Mercantile
06.2017 - 01.2018
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server Shift Leader
Sweet Laurettes Cafe And Bistro
03.2015 - 10.2016
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Greeted and maintained relationships with regular customers.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
No Degree -
Coastline Community College
Fountain Valley, CASkills
- Telephone etiquette
- Excellent written and oral communication
- Creative problem solving
- Organization skills
- Data entry
- Appointment scheduling
- Office administration
- Data inputting
- Administrative support
- Positive and professional
Timeline
Receptionist Administrator
Olympic Smilecare
03.2022 - Current
Customer Service/Retail Associate
Conservatory Coastal Home Inc.
03.2018 - 09.2024
Customer Service/Retail Sales Associate
Quimper Mercantile
06.2017 - 01.2018
Server Shift Leader
Sweet Laurettes Cafe And Bistro
03.2015 - 10.2016
No Degree -
Coastline Community College
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