Sarah Nicole Saenz
Summary
Highly motivated and adaptable professional with proven success in leadership roles, team collaboration, and organizational growth. Recognized for impeccable communication skills and the ability to deliver engaging presentations and public speaking with ease. Experienced in healthcare and business support roles with transferable expertise in data management, process improvement, and problem-solving. Known for building strong relationships, working seamlessly with diverse teams, and driving results through a balance of analytical insight and collaborative leadership.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Business Analyst (Freelance)
Revolution Cycles
McAllen, TX
05.2025 - Current
- Partnered with management to assess business performance and identify operational improvement opportunities.
- Conducted data analysis on sales, inventory, and customer trends to support decision-making and strategy development.
- Designed Excel dashboards and reporting tools to visualize KPIs, enhancing visibility into financial and operational performance.
- Provided actionable recommendations that contributed to improved business outlook and growth planning.
Web Project Lead
Enactus UTRGV
Edinburg, TX
01.2025 - Current
- Collaborated with Enactus leadership and clients to design and launch Finance Forward, a financial literacy website supporting underserved communities.
- Developed and presented an itemized cost proposal, securing funding for the organization.
- Managed domain and hosting setup (WordPress.org with Bluehost) and contributed to site architecture, UI/UX design, and content integration.
- Applied project management, stakeholder communication, and business planning skills to ensure timely delivery.
Patient Healthcare Advocate
TTEC@Home
Englewood, CO
08.2022 - 01.2023
- Served as the primary point of contact for members of the UnitedHealthcare Dual Special Needs program, gathering and recording detailed information to support service eligibility and benefit utilization.
- Collected, tracked, and documented large volumes of member interactions in company systems, ensuring accuracy, data integrity, and compliance for follow-up actions.
- Identified patterns and trends in member inquiries and escalated recurring issues to management, contributing to process improvements and enhanced service delivery.
- Translated complex policies into clear, actionable information for members, while using data-driven judgment to guide them toward appropriate programs and resources.
- Maintained meticulous records of service requests, enabling reporting and supporting data analysis for quality assurance initiatives.
Clinical Laboratory Technician - PATHOLOGY
DHR Health
Edinburg, Texas
01.2018 - 07.2022
- Contributed to the laboratory being recognized as having the fastest turnaround time for delivering requested histology materials to outside labs of any hospital laboratory in the United States.
- Accessioned pathology cases into the Laboratory Information System (LIS), performing high-accuracy data entry of patient, specimen, and diagnostic metadata.
- Maintained detailed tracking logs in Excel for specimens sent domestically and internationally, ensuring real-time visibility and traceability.
- Collaborated with multi-specialty physicians to analyze patient data and determine appropriate diagnostic/prognostic tests, ensuring accuracy and compliance with specimen collection protocols.
- Served as the department's front-line coordinator, screening calls, routing inquiries, and facilitating communication between clinicians, lab techs, and external labs.
- Assisted in optimizing lab workflows, resulting in a 25% increase in processing efficiency and improved interdepartmental coordination.
- Trained new staff on laboratory procedures and safety measures.
Additional Experience
Various
- Collections Specialist – Bank of America (2007): Managed early-stage (0–30 day) delinquent accounts by negotiating repayment solutions with customers while ensuring strict compliance with federal regulations. Applied strong analytical review and negotiation strategies to minimize risk and loss, while building resilience in handling sensitive financial matters and maintaining positive customer relationships.
- Loss Mitigation Specialist – EMC Mortgage (2007-2009): Reviewed borrower financial documents to determine eligibility for loan modifications, repayment plans, or forbearance programs, ensuring strict compliance with investor and federal guidelines (including Bear Stearns portfolios). Conducted risk analysis to evaluate borrower situations and develop solutions that prevented foreclosure, applying strong financial analysis, regulatory knowledge, and customer advocacy skills during the post-housing crisis era.
- Server & Cashier (2009–2011): Delivered excellent customer service in fast-paced environments, strengthening skills in multitasking, communication, and conflict resolution.
- Technical Support Representative – TurboTax (2011–2013): Provided technical support for TurboTax users by assisting with login issues, account setup, and tax form uploads, while guiding clients through software troubleshooting and navigation of tax preparation tools. Applied strong technical problem-solving and clear communication skills to resolve issues efficiently, ensure data accuracy, and deliver a positive customer experience.
Education
Bachelor of Arts - ECONOMICS - Business Analytics Minor
The University of Texas Rio Grande Valley
Edinburg, TX12.2025
Associate of Applied Science - Clinical Support Technician
Valley Grande Institute
Weslaco, TX10-2018
Skills
- Data Cleaning
- Statistical Analysis
- Project Management
- Data Mining
- Articulate communication skills
- Healthcare Information Systems
- SQL database
- Microsoft Excel
- Tableau Data Visualization
- Stakeholder Engagement
- Econometrics
- Power BI Dashboards
- Strong Python Coding skills
- Stata Proficiency
- Financial Technology
- Forecasting Models
Affiliations
- Association of Latino Professionals in Finance and Accounting
- Economics and Finance Society
- Information Technology Students of America
- Military Family Connected - UTRGV
Accomplishments
- President (2025) | Secretary (2024) – Information Technology Student Association (ITSA), UTRGV
• Advanced from Secretary to President, demonstrating leadership progression and responsibility for executive board operations, organizational initiatives, and student engagement. - Regional U.S. IT Collegiate Conference, Amarillo, TX (2024) – Competed in Cybersecurity, Database Design, and Microsoft Office Solutions events.
- National U.S. IT Collegiate Conference, Springfield, MO (2024) – Represented UTRGV in Microsoft Office Solutions and Business Analytics competitions.
- Research Presenter – FIESTA Symposium, UTRGV (Spring 2024) – Presented a team project on applied business mathematics in a conference setting, showcasing public speaking, research analysis, and data storytelling skills.
Certification
Gaining Equity in Training for Public Health Informatics and Technology (GET PHIT) Bootcamp, 2025
PROJECTS
Lead Contamination Analysis in Houston | GET PHIT Bootcamp, 2025
– Conducted research on public health datasets to analyze lead exposure risks in children ages 0–6
– Designed and presented a data-driven timeline aligned with EPA’s 2034 lead-free water standards
– Collaborated with a team to produce data visualizations and public health recommendations
Languages
Spanish : Professional Proficiency
Timeline
Business Analyst (Freelance)
Revolution Cycles
05.2025 - Current
Web Project Lead
Enactus UTRGV
01.2025 - Current
Patient Healthcare Advocate
TTEC@Home
08.2022 - 01.2023
Clinical Laboratory Technician - PATHOLOGY
DHR Health
01.2018 - 07.2022
Additional Experience
Various
Bachelor of Arts - ECONOMICS - Business Analytics Minor
The University of Texas Rio Grande Valley
Associate of Applied Science - Clinical Support Technician
Valley Grande Institute
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