Sarah Noel Brill
Bainbridge,Ohio
Summary
Meticulous Medical Office Assistant with seven years of hands-on experience. Keeps office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.
Overview
6
6
years of professional experience
Work History
Medical Office Receptionist
Trusted Health Care LLC
03.2022 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained records by recording, obtaining and updating personal and financial information.
- Pulled charts and prepared for nurse and doctor assessment.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Filed and retrieved patient records for provider.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Aided with prescription refill requests.
- Welcomed 40+ patients and visitors per day via telephone and in person.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Credentialing Specialist
Wise Medical Staffing
02.2022 - 04.2022
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
- Developed and implemented onboarding and orientation programs for new employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Patient Access Representative
Adena Health System
05.2017 - 05.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Addressed bad debts in line with set protocols.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Associate of Applied Science - Medical Billing And Coding
Bryan University
Tempe, AZ10.2017
High School Diploma -
Paint Valley High School
Bainbridge, OH05.2013
Skills
- Data Entry
- Typing and Filing
- Appointment Scheduling
- Patient Callbacks
- Organization and Time Management
- Customer Services
- Medical Terminology Knowledge
- Spreadsheet Tracking
Timeline
Medical Office Receptionist
Trusted Health Care LLC
03.2022 - Current
Credentialing Specialist
Wise Medical Staffing
02.2022 - 04.2022
Patient Access Representative
Adena Health System
05.2017 - 05.2021
Associate of Applied Science - Medical Billing And Coding
Bryan University
High School Diploma -
Paint Valley High School
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