Sarah Patricia Juntunen
Albert Lea,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic Health System Albert Lea And Austin
03.2018 - Current
- Responsible for clear communication with patients regarding appointments and procedures.
- Schedule and reschedule patients according to protocol and provider instructions.
- Perform various administrative tasks by filing, copying and faxing documents.
- Communicate with staff clearly and effectively.
- Act as a liaison between care teams, patients, and outside facilities
- Register new patients into computer system, verifying addresses, telephone numbers and insurance information.
- Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Manage complex calendars for 20+ medical practitioners, verifying accuracy of all appointments.
- Follow protocols for handling confidential information.
- Proficient in working with the EPIC system.
- Scan documents into patient charts to ensure accuracy
- Learn procedures for specialty departments and cover as needed
- Able to shift and navigate changes quickly as need arises
- Work independently completing orders
- Advised office manager of problems and concerns and assisted with problem-solving.
- Coordinate with other departments to facilitate seamless operation and excellent patient care.
- Manage patient registration process, confirming data accuracy and completeness.
- Train new staff on EPIC usage, procedures, filing, phone etiquette, and other office duties.
Environmental Services Technician
Mayo Clinic Health System Albert Lea And Austin
08.2011 - 03.2018
- Required to work independently.
- One of few employees trained in all areas of the facility.
- Trusted to keep keys and codes to every room in the clinic and hospital secure.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Knowledgeable of working times of different chemicals to ensure thoroughness of sanitation.
- Maintained patient and hospital confidentiality.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Responded to emergency sanitation needs in prompt and professional manner.
Secretary
Albert Lea Community Education
05.2007 - 08.2011
- Maintained appropriate staffing levels for a variety of offered experiences.
- Monitor and prevent overtime
- Receive sick calls or other last minute scheduling changes and find appropriate coverage
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Entered data into system and updated customer contacts with information to keep records current.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and presented media and advertising packages to prospective customers.
Assistant Manager
Perkins
01.2004 - 01.2006
- Schedule a 40+ person staff
- Training and evaluating performance of all staff in every position
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Watland Inc
01.1996 - 01.2004
- Utilized proper protocol and paperwork when terminating a staff member's employment.
- Skilled in all positions in and help any position to help when overwhelmed.
- Ordered stock as needed, confirming every delivery.
- Recorded inventory and adjusted ordering as needed.
- Transported bank deposits from store to bank.
- Coordinated donations and community involvement.
- Monitored operating costs, budgets, and resources.
- Worked with customers to provide them the best service possible.
- Worked with numerous outside vendors and outside services to maintain building integrity.
- Created employee schedules to align coverage with forecasted demands.
Education
No Degree - Generals
Hibbing Community College
Hibbing, MN1999
High School Diploma -
Hibbing High School
Hibbing, MN1998
Skills
- Collaboration and Teamwork
- Epic Systems
- Office Management
- Data Entry
- Adaptable and Flexible
- Medical Terminology
- Telephone Customer Support
- Problem-Solving
- Data Management
- Administrative Support
- Clerical Support
Timeline
Desk Operations Specialist
Mayo Clinic Health System Albert Lea And Austin
03.2018 - Current
Environmental Services Technician
Mayo Clinic Health System Albert Lea And Austin
08.2011 - 03.2018
Secretary
Albert Lea Community Education
05.2007 - 08.2011
Assistant Manager
Perkins
01.2004 - 01.2006
Assistant Manager
Watland Inc
01.1996 - 01.2004
No Degree - Generals
Hibbing Community College
High School Diploma -
Hibbing High School
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