Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Rebecca Turner

Wesley Chapel,FL

Summary

Professional with strong background in training and development, skilled in instructional design, curriculum development, and performance analysis. Known for fostering team collaboration and driving results, adapting swiftly to changing needs. Adept in leveraging data to enhance training programs and improve organizational effectiveness. Reliable and equipped to contribute to impactful training initiatives.

Overview

32
32
years of professional experience

Work History

Epic Training Analyst

AdventHealth MedicalGroup
09.2024 - Current
  • Analyzed training needs assessments to identify gaps in knowledge and skills among employees.
  • Facilitated workshops and seminars on best practices, promoting continuous professional development among staff.
  • Maintained up-to-date knowledge of industry trends and best practices in adult learning principles, applying this expertise to enhance training offerings.
  • Championed a culture of continuous learning among employees by providing access to relevant resources and encouraging participation in professional development activities.
  • Collaborated with subject matter experts to ensure accuracy and relevance of training content.
  • Built strong relationships with key stakeholders across the organization, fostering collaboration on cross-functional projects related to talent development initiatives.

Patient Account Representative

AdventHealth Medical Group
12.2023 - Current
  • Managed patient account inquiries to ensure timely resolution and enhance customer satisfaction.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Collaborated with healthcare providers to verify patient information and streamline account management processes.
  • Processed billing and insurance claims accurately, reducing discrepancies and improving reconciliation efficiency.
  • Trained new staff on procedures and best practices for handling patient accounts effectively.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.

Office Manager

Pike Engineering, LLC
08.2022 - 07.2023
  • Administrative leader over Florida region, 6 locations Orlando to Miami
  • Maintain fleet of 45 trucks
  • Onboarding and offboarding for region
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Organized employee engagements for region and hosted for local office.
  • Organized and prepared region for storm deployments.
  • Completes timecard review and approval.
  • Streamlined office operations by implementing efficient scheduling and resource management practices.
  • Developed and maintained office policies to improve organizational structure and employee productivity.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
  • Oversaw administrative staff, providing mentorship and guidance to enhance team performance and morale.
  • Implemented a digital filing system, improving document retrieval times and reducing physical storage needs.
  • Conducted regular training sessions for staff on new software tools, enhancing overall operational proficiency.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Business Office Manager

Encompass Health
12.2021 - 08.2022
  • Manages new pilot project and team.
  • Completes timecard review and approval.
  • Schedules and manages department staff and workloads.
  • Trained and mentored staff in administrative procedures, fostering a collaborative team environment.
  • Coordinated communication between departments to improve service delivery and patient satisfaction.
  • Analyzed operational processes to identify areas for improvement, leading to enhanced productivity.
  • Facilitated regular meetings with leadership to align on strategic objectives and operational goals.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.

Patient Account Manager II

Encompass Health
05.2021 - 12.2021
  • Developed and began Managing New Pilot Outpatient program to include non-Medicare billing responsibilities.
  • Oversaw patient billing processes, ensuring accurate account management and timely payments.
  • Developed and implemented strategies to enhance patient satisfaction and resolve account inquiries effectively.
  • Trained and mentored junior staff on best practices in patient account management and compliance protocols.
  • Analyzed financial reports to identify trends, improving revenue cycle efficiency through targeted initiatives.
  • Led initiatives for process improvement, enhancing accuracy of billing operations and minimizing discrepancies.
  • Managed complex patient accounts, resolving disputes and ensuring adherence to regulatory standards in billing practices.
  • Provided exceptional customer service, addressing all patient inquiries with professionalism and empathy.
  • Spearheaded initiatives aimed at improving the overall quality of customer support provided within the Patient Account Management team.
  • Developed comprehensive training materials for new hires, promoting best practices in patient account management.
  • Promoted a culture of teamwork within the department, fostering collaboration among staff members while managing competing priorities effectively.
  • Conducted regular audits of patient accounts to maintain compliance with industry regulations and standards.
  • Contributed to policy development surrounding collections activities, ensuring fair treatment of all parties involved while maintaining financial stability for the organization.
  • Monitored key performance indicators to ensure continuous improvement in the Patient Account Management department.
  • Oversaw daily operations of the Patient Account Management team, monitoring workload distribution and providing guidance as needed.
  • Mentored junior staff members, sharing expertise and providing opportunities for professional growth within the Patient Account Management field.

Financial Counselor

AdventHealth Wesley Chapel
01.2020 - 05.2021
  • Provided financial counseling to patients, addressing concerns and guiding them through payment options.
  • Assisted patients in understanding insurance benefits, ensuring clarity in coverage and out-of-pocket expenses.
  • Developed personalized financial plans to enhance patient affordability and access to healthcare services.
  • Evaluated patient financial needs, utilizing tools to assess eligibility for assistance programs effectively.
  • Led initiatives to improve financial counseling workflows, resulting in enhanced operational efficiency.
  • Mentored junior counselors, fostering professional development and ensuring adherence to best practices.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.

Supervisor, Guest Services

BayCare Health Systems - Bloomingdale HealthHub
10.2018 - 11.2019
  • Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Trained and mentored team members, fostering skill development and collaboration.
  • Implemented process improvements that enhanced workflow and reduced operational bottlenecks.
  • Managed inventory control systems, optimizing stock levels and minimizing waste.
  • Conducted regular performance evaluations, providing feedback to drive employee engagement and productivity.
  • Developed training materials and conducted workshops to improve team competency in key tasks.
  • Collaborated with cross-functional teams to align operational goals with strategic initiatives.
  • Analyzed operational data to identify trends, facilitating informed decision-making for resource allocation.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Financial Counselor

Florida Cancer Specialists
03.2016 - 10.2018
  • Collaborated with healthcare providers to streamline billing processes and improve patient experience.
  • Trained new staff on financial assistance protocols, enhancing team efficiency and service quality.
  • Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
  • Increased client confidence in managing personal finances by providing tools and resources for long-term success.
  • Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Acted as an advocate for clients during creditor negotiations, working towards mutually beneficial agreements that facilitated debt resolution.
  • Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
  • Liaised between patient, doctor and insurance provider to smooth claims processes.
  • Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
  • Assisted clients in reducing debt through customized repayment strategies and budget adjustments.

Financial Clearance Representative III/ Team Lead/ Trainer

H Lee Moffitt Cancer Center
09.2011 - 03.2016
  • Managed patient inquiries, providing accurate information and compassionate support to enhance patient experience.
  • Collaborated with interdisciplinary teams to streamline communication processes for improved service delivery.
  • Developed training materials for new representatives, ensuring consistency in customer service protocols.
  • Monitored and analyzed service trends, identifying areas for operational enhancement and efficiency gains.
  • Facilitated onboarding sessions for staff, mentoring new team members on best practices and procedures.
  • Enhanced workflow processes through proactive problem-solving, resulting in increased responsiveness to patient needs.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.

Deli Manager and Market Trainer

Sto & Shop Companies, Inc.
12.1993 - 09.2007
  • Supervised daily deli operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff on food preparation techniques and customer service excellence.
  • Implemented inventory management procedures to optimize stock levels and reduce waste.
  • Developed appealing product displays to enhance customer engagement and drive sales.
  • Streamlined ordering processes, improving efficiency in product replenishment cycles.
  • Conducted staff performance evaluations, fostering a culture of continuous improvement and accountability.
  • Analyzed customer feedback to enhance menu offerings and improve overall customer satisfaction.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Observed quality assurance standards to optimize freshness of deli products.

Education

Bachelor of Science - Business and Human Resources

University of Phoenix
10.2018

Associates of Arts - Healthcare Administration

University of Phoenix
10.2016

Insurance Billing & Coding Certification - Insurance and Billing & Coding

Ultimate Medical Academy
04.2009

No Degree - Secondary Education

Rhode Island College
Providence, RI

Skills

  • Training evaluation
  • Curriculum planning
  • Performance assessment
  • Learning management systems
  • Needs analysis
  • Adult learning theory
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Relationship building
  • Leadership development
  • Coaching and development
  • Self motivation
  • Public speaking
  • Strategic planning
  • Professional development
  • Adaptability
  • Training facilitation
  • Curriculum development
  • Project management
  • Talent management

Timeline

Epic Training Analyst

AdventHealth MedicalGroup
09.2024 - Current

Patient Account Representative

AdventHealth Medical Group
12.2023 - Current

Office Manager

Pike Engineering, LLC
08.2022 - 07.2023

Business Office Manager

Encompass Health
12.2021 - 08.2022

Patient Account Manager II

Encompass Health
05.2021 - 12.2021

Financial Counselor

AdventHealth Wesley Chapel
01.2020 - 05.2021

Supervisor, Guest Services

BayCare Health Systems - Bloomingdale HealthHub
10.2018 - 11.2019

Financial Counselor

Florida Cancer Specialists
03.2016 - 10.2018

Financial Clearance Representative III/ Team Lead/ Trainer

H Lee Moffitt Cancer Center
09.2011 - 03.2016

Deli Manager and Market Trainer

Sto & Shop Companies, Inc.
12.1993 - 09.2007

Associates of Arts - Healthcare Administration

University of Phoenix

Insurance Billing & Coding Certification - Insurance and Billing & Coding

Ultimate Medical Academy

Bachelor of Science - Business and Human Resources

University of Phoenix

No Degree - Secondary Education

Rhode Island College

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