Sarah S Fisher
Mandeville,LA
Summary
Hardworking Industry worker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
23
23
years of professional experience
Work History
Server/Bartender
Walt Disney World Resort
Orlando, FL
12.2005 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Bartender
Ruby Slipper Cafe
Metairie, LA
01.2021 - 07.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Trainer
Red Lobster
Orlando, FL
02.2001 - 12.2007
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Assisted in developing strategies for recruiting qualified candidates for open positions.
- Processed customer deposits, withdrawals, transfers, and loan payments.
- Balanced daily transactions accurately.
- Developed strong relationships with customers by providing excellent service.
Skills
- Order Management
- Table Setting
- Guest Engagement
- Safe Food Handling
- Food Running
- Table Bussing
- Food Delivery
- Supply Restocking
- Beverage Preparation
- Guest Seating
- Dining customer service
- Menu Memorization
- Table setting arrangements
- Point of Sale (POS) system operations
- Menu presentation
- Ordering Procedures
- Quality Control
- Guest Relations Management
- Strong Work Ethic
- Liquor, wine, and food service
- Cash Handling
- Exceptional customer service
- Positive and professional
- Relationship Management
- Performance Improvement
- Menu knowledge
- Special dietary requirements
- Food safety understanding
- Dining crew workflow optimization
Timeline
Bartender
Ruby Slipper Cafe
01.2021 - 07.2022
Server/Bartender
Walt Disney World Resort
12.2005 - Current
Trainer
Red Lobster
02.2001 - 12.2007
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