SARAH SCHWER
Kenosha,WI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. As well as great work ethic, positive attitude, emphatic, trustworthy, and team player. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Sonnenberg
Pleasant Prairie, Wisconsin
09.2022 - Current
- Anticipated and prevented problematic behaviors through regular observations, and used skills to de-escalate growing conflicts.
- Managed crisis situations effectively with effective use of therapeutic communication skills, centered on calm approaches, and avoidance of power struggles.
- Delivered caring and successful therapy to patients with proper safety and security measures for staff and individuals under care.
- Met clients' goals for acquiring new behavioral skills and reducing negative behaviors, according to established protocols.
- Completed client assessments and collected data to inform treatment planning.
Lawyer's Assistant
Legal Action of Wisconsin
Racine, Wisconsin
10.2023 - 05.2025
- Handled client relations, including setting up appointments, gathering information, and issuing notices.
- Updated case management system and notes, and assisted with data collection and reports.
- Helped clients or patients fill out forms and applications.
- Answered phone inquiries to direct calls and provide basic company information.
- Developed and maintained professional relationships with internal employees and customers.
Cook
Lake George Lodge
Bristol, WI
01.2018 - 09.2021
- Promoted team efficiency by using downtime to restock supplies and clean surfaces, equipment, and floors
- Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review
- Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders
- Cleaned and maintained kitchen equipment to comply with sanitation regulations
- Handled high volume of orders coming through station and produced consistent, quality results.
Education
Associate in Arts (A.A.) - Human Services -
Gateway Technical College
08.2025
Associate in Arts (A.A.) - Criminal Justice -
Gateway Technical College
12.2022
Skills
- Document Control
- Client Support
- Positive Reinforcement
- Behavior Management
- Data Collection
- Client Relationship Development
- Decision-Making
- Calm Demeanor
- Positive and Professional
- Phone Etiquette
Timeline
Lawyer's Assistant
Legal Action of Wisconsin
10.2023 - 05.2025
Behavior Technician
Sonnenberg
09.2022 - Current
Cook
Lake George Lodge
01.2018 - 09.2021
Associate in Arts (A.A.) - Human Services -
Gateway Technical College
Associate in Arts (A.A.) - Criminal Justice -
Gateway Technical College