Sarah(Selah) Leahy
Lowell,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions. Creative problem-solver well versed in customer service.
Overview
13
13
years of professional experience
Work History
Grocery Shopper
Instacart
04.2021 - Current
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
- Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Operations Assistant
GoPuff
11.2022 - 05.2023
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Packaged pre-made orders accordingly
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
Front End Cashier
The Daily Beet
05.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Prepared drink/front end item orders
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Greeted customers and responded to requests for information.
Hospitality Worker
The Quisby Hostel
09.2021 - 10.2022
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
Kitchen Staff Member
The Vermont Artist Studio Center
04.2019 - 01.2020
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
- Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Maintained composure and work quality while under stress.
Kitchen Staff Member/Front of House Server
Cocobeet
01.2017 - 08.2018
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Barista
Brewd’ Awkening Coffeehaus
02.2015 - 04.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Cashier/Grocery Bagger
Hannaford Supermarket
05.2011 - 07.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Studio Arts
University of New Orleans
New Orleans, LABachelor of Arts - Wellness & Alternative Medicine
Northern Vermont University
Johnson, VTBachelor of Arts - Fine Arts
University of Plymouth
Plymouth, England, United KingdomBachelor of Arts - Cultural Anthropology
Regis College
Weston, MABachelor of Arts - Fine Arts And Art History
Spring Hill College
Mobile, ALMaster of Arts - Fine And Studio Arts Management
Middlesex Community College - Bedford
Bedford, MAHigh School Diploma -
Lowell High School
Lowell, MA05.2015
Skills
- Customer service excellence
- Health and safety compliance
- Organizational skills
- Team collaboration
- Time management
- Product knowledge
- Cleanliness standards
- Attention to detail
- Store maintenance
- Flexible Schedule
- Purchase Recommendations
Timeline
Operations Assistant
GoPuff
11.2022 - 05.2023
Hospitality Worker
The Quisby Hostel
09.2021 - 10.2022
Front End Cashier
The Daily Beet
05.2021 - 12.2022
Grocery Shopper
Instacart
04.2021 - Current
Kitchen Staff Member
The Vermont Artist Studio Center
04.2019 - 01.2020
Kitchen Staff Member/Front of House Server
Cocobeet
01.2017 - 08.2018
Barista
Brewd’ Awkening Coffeehaus
02.2015 - 04.2017
Cashier/Grocery Bagger
Hannaford Supermarket
05.2011 - 07.2014
Bachelor of Arts - Studio Arts
University of New Orleans
Bachelor of Arts - Wellness & Alternative Medicine
Northern Vermont University
Bachelor of Arts - Fine Arts
University of Plymouth
Bachelor of Arts - Cultural Anthropology
Regis College
Bachelor of Arts - Fine Arts And Art History
Spring Hill College
Master of Arts - Fine And Studio Arts Management
Middlesex Community College - Bedford
High School Diploma -
Lowell High School
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