Sarah Foege
Hazelwood,Missouri
Summary
Capable Dependable professional Bartender/Server, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in casual dining settings. Strong history of exceptional service and willing to go out of my way to be a team player and give exceptional service to maintain rave reviews and meet company values.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Whalens Bar/ Old Tymers Saloon
03.2020 - Current
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server Bartender Special Events Retail Catering
Hard Rock Cafe
03.2008 - 03.2016
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered guest questions about event plans and food service choices.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
Server Trainer
Outback Steakhouse
03.2009 - 03.2015
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Developed job-specific competencies and performance standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Established and maintained quality control standards.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor Of General Studies - General Studies
Flo Valley Community College
Florissant, MO05.2012
Graduate - Basic
North Kansas City High School
Kansas City, MO05.1998
Skills
- Teamwork and Professionalism
- Food Delivery and Service
- Age Identification and Compliance
- Anticipating Guest Needs
- Health Code Compliance
- Patron Rapport
- Safe Serving Knowledge
- Reconciling Cash Drawers
- Responsible Alcohol Service
- Sales Expertise
- Aloha POS
- Extensive Spirits Knowledge
- Drink Consistency
- High-Volume Environments
- Hospitality and Accommodation
- Organizational Abilities
- Energetic and Outgoing
- Servsafe Certified
- Clear and Effective Communication
- Complex Problem-Solving
- Cash Handling and Management
- Mixology Techniques
- Engaging Customers
Certification
- Serve Safe Certificate , Hard Rock Cafe - 2012
- Hep A shots current
Timeline
Bartender
Whalens Bar/ Old Tymers Saloon
03.2020 - Current
Server Trainer
Outback Steakhouse
03.2009 - 03.2015
Server Bartender Special Events Retail Catering
Hard Rock Cafe
03.2008 - 03.2016
Bachelor Of General Studies - General Studies
Flo Valley Community College
Graduate - Basic
North Kansas City High School
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