SARAH STOTTS
Morganton,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Foothills Family Dermatology
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed over 50 customer calls per day.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
CNA
Broughton Hospital
10.2022 - 05.2023
- Create positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care
- Supported needs of 23+ residents under long-term care
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Report unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Measure and record food and liquid intake and output to report changes to medical and nursing staff
- Further skills by actively taking part in employee training and taking classes to improve skills
- Collaborate and shadow multidisciplinary team members to plan, manage and assess treatments in units.
- Maintain patient stability by checking vital signs and weight and recording intake and outtake information.
Phlebotomist
Catawba Valley Medical Center
05.2022 - 10.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Reviewed patient records for accuracy measures
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles, on average 70 times per day
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Exceptional Children's Teacher
W.A. Young Elementary
08.2019 - 06.2022
- Identified children's collective and individual learning needs to plan, prepare and deliver instruction designed to maximize individual learning and capture interest
- Created annual Individualized Educational Plans for students with collective team of teachers and specialists
- Used ECATS and Microsoft, as well as Google docs to maintain proper documentation of student files, portfolios and records
- Organized learning resources and classroom environment to facilitate positive learning experience for over 10 students
- Prepared lesson plans and executed different modalities to accelerate individual success
- Utilized pre-made and self-made assessments to determine student weaknesses and strengths
- Administered and graded tests, homework and assignments to evaluate students' progress
- Communicated with parents and faculty to develop strong sense of collaboration between teachers, students and parents
- Implemented and designed multi-sensory lessons and activities to develop gross and fine motor skills
- Maintained and repaired classroom computers by installing and uninstalling educational software, keeping computers virus-free and upgrading systems
- Balanced individual and group instruction to accommodate different academic levels and learning styles
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Facilitated small group instruction to address individual learning needs.
- Collaborated with other educators to develop instructional strategies.
Education
Certification - Phlebotomy
Carolina School of Phlebotomy
Charlotte, NC05.2023
Bachelor of Science - Psychology
Liberty University Online
Lynchburg, VA05.2019
High School Diploma -
East Burke High School
Icard, NC05.2005
Skills
- Annual Evaluations
- Management Skills
- Large Caseloads
- Analytical Skills
- Account Management
- Customer Service
- Excel Spreadsheets
- Account Balancing
- Medical Billing and Collections
- Cash Deposit Preparation
- Office Management
- Microsoft Office (88 wpm)
- Claim Processing
Timeline
Medical Assistant
Foothills Family Dermatology
07.2023 - Current
CNA
Broughton Hospital
10.2022 - 05.2023
Phlebotomist
Catawba Valley Medical Center
05.2022 - 10.2022
Exceptional Children's Teacher
W.A. Young Elementary
08.2019 - 06.2022
Certification - Phlebotomy
Carolina School of Phlebotomy
Bachelor of Science - Psychology
Liberty University Online
High School Diploma -
East Burke High School
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