Executes end-to-end IEP portfolio of several students per year by gathering data and analyzing trends
Edits lesson plans to check for spelling, grammar, and punctuation
Designs and implements new courses by identifying instructional needs and building cross functional consensus on content management solutions
Develops, delivers, and monitors targeted learning plans and schedules in educational information systems (learning management systems)
Assesses students’ skills and determine their educational needs to allow development of plans for their individual goals
Able to demonstrate efficient and well-organized planning across multiple tasks and projects
Develops Individualized Education Plans (IEPs) for each student
Collaborates with parents, teachers and school administrators to address educational and disciplinary problems
Prioritizes daily/weekly/monthly deadlines for school administration
Creates PowerPoint presentations to illustrate lesson plans and agendas for meeting
Leads a team of teachers in weekly meetings to discuss challenges and successes
Manages calendars to coordinate parent/teacher conferences
Collaborates with coworkers to devise plans.
Teaching Assistant
Supported teachers to help children with a wide range of learning, physical or behavioral difficulties
Created daily and yearly goals pertaining to student plans (IEP)
Prepared materials for individual student plans
Assisted in the implementation of the plan for managing student behaviors in accordance with established guidelines using positive behavioral supports.
Guest Services Manager
Courtyard Marriott
Herndon
05.2011 - Current
Exhibits interpersonal communication to create customer and guest service satisfaction
Manages reservations calendar and room assignment scheduling
Assist with managing staff schedule, assisting with changes when there are unexpected changes
Compiles basic statistical data for various reports, policies, procedures, and identify discrepancies
Identifies, researches, and resolves daily sales and cash receipts based on sales activity
Generates analytical reports and provide data for sales trend analysis during property financial audit
Controls and resolves emergency/crisis situations according to protocols and preparedness procedures
Finalizes end of shift operations.
Teaching Assistant/Program Facility
Matthew’s Center
10.2016 - 07.2018
Assisted in the implementation and monitoring of students in collaboration with other instructional staff
Collected data based on goals under the direction of the program facilitator and teacher
Prepared materials for lesson plans and individual student plans
Carried out lesson plans under the guidance of the program facilitator and teacher
Employed ABA strategies and techniques during instruction to promote students’ educational, physical, and social development
Assisted in the implementation of the plan for managing student behaviors in accordance with established guidelines using a variety of positive behavioral supports
Participated in regular meetings to discuss student programs and protocols
Provided input when needed to better serve students.
Jr. Business Development Associate
Fortessa Tableware Solutions
03.2012 - 07.2016
Developed strong working relationships assisting customers by evaluating their needs and assisted in educating them on our products
Promoted sales and brand awareness of our products
Followed up on orders, contact restaurants and customers to rekindle previous relationships
Served as brand ambassador, building customer relationships and connecting through experience
Represented company during networking events in-store and offsite
Developed new plans and strategies to improve performance of sales department
Drafted and submitted sales reports to management
Trained personnel and helped team members develop their skills Created accounts for new customer interests
Assisted in building and maintaining client relationships Participated in trade shows and sales meetings
Developed new plans and strategies to improve performance of sales department
Drafted and submit sales reports to management
Managed online marketing campaigns through various social media platforms
Followed up and allocate payments accurately in the accounting system
Performed daily reconciliations, month-end closing duties and balancing of ledgers
Resolved accounts receivables discrepancies with customers
Obtained customer’s consumer credit reports and file according
Compiled weekly, monthly and quarterly reports
Maintained accuracy of statements and reports
Presented reports to management for compilation for Executives
Wrote memos (internal and external) to summarize accounting results.
Summary
Knowledgeable Case Manager experienced in coordinating care and providing education for individuals with Special Needs. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Education
Bachelor of Arts - Criminal Justice
Virginia State University
Petersburg, VA
08.2007 - 05.2011
Master of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH
09.2017 - 05.2019
Skills
Staff training and development
Exceptional communication
Improving processes
Strong leadership
Customer satisfaction
Greeting customers
Full complaint resolution
Guest relations
Individualized counseling
Utilization review
Stress management
Problem-solving
Intervention plans
Interdisciplinary collaboration
Community outreach
Family education programs
Needs assessment
Case planning
Community resources
Progress evaluations understanding
Treatment Planning
Case needs assessment
Multitasking and organization
MS office
Decision-making
Case management
Email and telephone etiquette
Client assessment
Report writing
Records management
Case documentation
Crisis intervention
Data entry and analysis
Regulatory compliance
Goal setting
Time management
Performance tracking
Critical thinking
Positive attitude
Case management tracking
Documentation and reporting
Clear communication
Conflict resolution
Active listening
Eligibility assessment
Annual case reviews
Certification
Certified Special Education Teacher, Prince William County Public Schools -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Sigma Gamma Rho Sorority, Incorporated
Work Preference
Work Type
Full TimePart Time
Location Preference
RemoteHybrid
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week