Sarah Zubaidah Mohd Zainal Isa

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors
• Developed strong working relationships with management and executive team through effective scheduling and communication skills
• Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
• Worked with manager and supervisor to plan and coordinate production schedules
• Implemented time-blocking and schedule notifications to optimize time management
• Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge

• Evaluated team performance and care quality.
• Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
• Managed 15-20 employees caring for 30 residents.
• Ordered supplies according to budget limitations and expected use levels.
• Scheduled all assignments and managed requests for time off.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

QMAP

• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Reordered medication to maintain adequate supply.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Reviewed medication orders for accuracy and completeness before administering medication.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Monitored patient responses to medication to report adverse reactions quickly.
• Identified and reported medication errors to avoid distributing wrong medication to patients.

CAREGIVER

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

SCHEDULER

• Set schedules for 10-15 staffs by planning and designating shifts and hours.
• Updated management and clients on progress of production.

CAREGIVER

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

WEEKEND MANAGER

• Kept supplies stocked, work areas clean and trash cleared.
• Recruited, trained and motivated staff to achieve the best care for residents.
• Monitored working environment, making sure it was always safe, positive setting for all employees.