Sarai Aguilar
Laredo
Summary
Results-driven account executive with proven expertise in customer relationship management, technical support, and sales presentation development. Skilled in conflict resolution and staff training, fostering strong client connections to drive satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
account executive
Dicex International
Laredo
08.2023 - Current
- Cultivated relationships with clients to understand their needs and preferences.
- Developed tailored sales presentations to showcase product benefits effectively.
- Managed account portfolios, ensuring timely follow-ups and communication.
- Analyzed client feedback to improve service delivery and client satisfaction.
- Maintained accurate records of all sales activities using CRM software systems.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Generated weekly reports on sales performance against targets for upper management review.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Attended networking events to build relationships with potential customers.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Maintained up-to-date knowledge of industry trends and developments.
- Conducted market research to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Recruited, hired and trained new hires to optimize profitability.
- Reduced process lags by training employees on best practices and protocols.
Assistant Manager
Popeyes® Louisana Kitchen
Laredo
06.2017 - 08.2023
- Trained new employees on company policies and service standards.
- Monitored inventory levels and placed orders to ensure product availability.
- Enforced health and safety regulations to maintain a clean environment.
- Implemented promotional initiatives to enhance customer engagement and experience.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with management to develop staff performance improvement plans.
- Conducted regular team meetings to communicate goals and expectations effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Laredo Community College
Laredo, TXSkills
- Customer relationship management
- Sales presentation development
- Technical support
- Market research
- Team leadership
- Employee training
- Dispatch
- Schedules and holidays forms
- Conflict resolution
- Inventory management
- Financial reporting
- Networking skills
- Sales target monitoring
- Strong presentation skills
- Client campaigns
- Adaptability and flexibility
- Bilingual
- Own car
- Availability to travel
- I have worked with people with autism
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
account executive
Dicex International
08.2023 - Current
Assistant Manager
Popeyes® Louisana Kitchen
06.2017 - 08.2023
High School Diploma -
Laredo Community College
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