Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarai Alvarez

San Antonio,TX

Summary

Dynamic leader with proven expertise in operational efficiency and customer service honed at CVS. Excelled in merchandise planning and team collaboration, driving sales growth and reducing shrinkage. Skilled in employee scheduling and problem-solving, significantly enhancing store performance and team productivity. Achieved notable improvements in store layout and inventory management, contributing to sustainable growth.

Overview

12
12
years of professional experience

Work History

Store Manager in Training

CVS
12.2023 - Current
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
  • Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
  • Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
  • Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
  • Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
  • Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
  • Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Deli Production Specialist

H-E-B Grocery
12.2012 - 06.2023
  • Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
  • Streamlined documentation practices to facilitate easy tracking of work orders, change requests, and quality control records.
  • Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
  • Collaborated with management to develop solutions for workforce challenges, such as high turnover rates or low morale, ultimately creating a more stable and productive team environment.
  • Made sure that products were produced on time and are of good quality.

Education

High School Diploma -

Southside High School
San Antonio, TX
05-2011

Skills

  • Store operations
  • Operational efficiency
  • Employee scheduling
  • Merchandise planning
  • Promotional events
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills

Languages

Spanish
Full Professional

Timeline

Store Manager in Training

CVS
12.2023 - Current

Deli Production Specialist

H-E-B Grocery
12.2012 - 06.2023

High School Diploma -

Southside High School

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Sarai Alvarez