Summary
Overview
Work History
Skills
Timeline
Generic

Sarai Andrews

Mooresville,NC

Summary

Detail-oriented compliance and administrative professional with a strong background in human resources, financial crime investigation, and healthcare advocacy. Proven ability to manage sensitive documentation, ensure regulatory compliance, and support high-volume operations. Adept at interpreting reports, resolving discrepancies, and communicating effectively across departments. Passionate about accuracy, integrity, and continuous improvement.

Overview

11
11
years of professional experience

Work History

Senior Operations Administrator- HR

FedEx
02.2022 - Current
  • Managed end-to-end HR operations and compliance, ensuring accurate record-keeping, resolving employee relations issues, and streamlining onboarding processes, resulting in improved efficiency and adherence to policies and regulations
  • Established and enforced policies and procedures for customer service operations and facilitated cross-departmental collaboration for project efficiency
  • Collaborated with senior management to develop long-term plans for organizational growth and success
  • Identified areas for improvement and optimized processes to improve efficiency

Patient Service Advocate

Novant Health
08.2020 - 09.2021
  • Facilitated seamless communication between patients, families, and regulatory agencies, resulting in enhanced patient satisfaction and reduced patient complaints
  • Ensured meticulous data integrity by maintaining detailed patient records within electronic medical systems
  • Developed and delivered comprehensive training programs on patient rights and guest relations to staff and volunteers, resulting in an increase in staff adherence to patient advocacy protocols
  • Resolved complex patient service issues through empathetic communication and deep understanding of healthcare procedures, leading to improved patient retention

Server/Trainer

Bar Louie/TGIF/IHOP
02.2015 - 08.2020
  • Standardized service protocols and implemented a comprehensive new hire mentorship program, directly leading to a demonstrably improved customer experience
  • Guided high-volume operations with a focus on meticulous transaction processing and data integrity, resulting in consistent accuracy despite heavy demands
  • Inspired a culture of teamwork and accountability, empowering staff to excel and contribute collectively to organizational success

Financial Crimes Specialist

Wells Fargo
08.2016 - 01.2018
  • Proactively investigated suspicious financial activities and transactions, meticulously documenting findings in detailed reports to uphold federal regulations
  • Ensured stringent adherence to federal regulations governing fraud and financial crime, implementing robust compliance measures that mitigated risks and supported organizational integrity
  • Leveraged case management systems and data analysis tools to track and analyze loss data, identifying trends and contributing to enhanced risk mitigation strategies for federal compliance
  • Developed and delivered targeted training programs to staff, empowering them to identify and report high-risk activities in alignment with federal compliance requirements

Skills

  • Recordkeeping & Data Reconciliation
  • Financial Crime Investigation & Reporting
  • HRIS & Case Management Systems (Paradox, E-Verify, Workday, ADP, HireVue, iCIMS)
  • Microsoft Office & Spreadsheet
  • Internal Communication & Policy Adherence
  • Customer Notification & Correspondence
  • Regulatory Risk Mitigation

Timeline

Senior Operations Administrator- HR

FedEx
02.2022 - Current

Patient Service Advocate

Novant Health
08.2020 - 09.2021

Financial Crimes Specialist

Wells Fargo
08.2016 - 01.2018

Server/Trainer

Bar Louie/TGIF/IHOP
02.2015 - 08.2020

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Sarai Andrews