Sarai Bruner
Atlanta,GA
Summary
Dependable waitress successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Pappadeaux's Seafood Kitchen
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Guest Service Associate
Target
03.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Barista Shift Lead
Starbucks
11.2020 - 03.2022
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GASkills
- Cash Handling
- Hospitality service expertise
- Memory retention
- Food and Beverage Upselling
- Menu Recommendations
- Ability to Lift 30 Pounds
- Cool Under Pressure
- Wine pairing knowledge
- Food Running
- Menu Memorization
Timeline
Server
Pappadeaux's Seafood Kitchen
08.2023 - Current
Guest Service Associate
Target
03.2022 - 08.2023
Barista Shift Lead
Starbucks
11.2020 - 03.2022
High School Diploma -
Riverwood International Charter School