Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarai Canales

Lansing

Summary

Customer-focused with strong background in customer relations and operational management. Experienced in team leadership, with over 3 years of experience as a Banquet Manager/Server, 2+ years as a Front Desk Agent, and more than a year as an Assistant General Manager. Knowledge of fostering teamwork and adapting to change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Residence Inn by Marriott
07.2023 - Current
  • Managed Accounts Receivable operations
  • Participate in the hiring process by conducting interviews and evaluating potential candidates
  • Conducted site visits and discussed payment for guests stays
  • Implementing new training for all staff members, and new hires, resulting in improved productivity and customer satisfaction
  • Overseeing scheduling for all departments to ensure coverage
  • Demonstrate strong problem-solving when faced with challenging situations

Front Desk Associate

Residence Inn by Marriott
03.2021 - 07.2023
  • Managed guest reservations, including check-in & check-out procedures and room assignments on PM system FOSSE
  • Handle cash transactions for room charges, and deposits, with attention to detail
  • Coordinated with departments to ensure timely delivery of services
  • Routed calls to the correct departments and recorded messages
  • Identified and resolved billing discrepancies to ensure accurate invoicing
  • Assisted in training team members on daily operations and workflow

Banquet Manager/ Server

Eagle Eye Golf and Banquet Center
09.2016 - 02.2021
  • Efficient set up of banquet rooms according to event specifications
  • Managed multiple tasks simultaneously while maintaining attention to details
  • Trained new banquet server on proper serving techniques and company procedures
  • Assisted in the setup, serving, and cleanup of banquet events, ensuring guest satisfaction and timely service

Education

Certificate -

Holloway's Real Estate Institute Inc.
DeWitt
05-2025

Associates -

Lansing Community College

Bachelors - Business Management

Northwood University
12-2025

Skills

  • Adaptability

  • Communication

  • Leadership

  • Time management

  • Customer service

  • Strong work ethic

  • Critical thinking skills

  • Proactive and self-motivated

Certification

  • Certified Tourism Ambassador CTA
  • Platinum Award winning Hotel -3rd consecutive year

Timeline

Assistant General Manager

Residence Inn by Marriott
07.2023 - Current

Front Desk Associate

Residence Inn by Marriott
03.2021 - 07.2023

Banquet Manager/ Server

Eagle Eye Golf and Banquet Center
09.2016 - 02.2021

Certificate -

Holloway's Real Estate Institute Inc.

Associates -

Lansing Community College

Bachelors - Business Management

Northwood University

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Sarai Canales