SARAI CENTENO
Houston
Summary
Creative customer care professional dedicated to surpassing service goals. Solid history of success in fast-paced call centers. Responsible Optometric Technician providing relationship-based eye care and outstanding customer service. Friendly Receptionist with background in various office settings. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity.
Overview
3
3
years of professional experience
Work History
Optician Technician
Sam's Club
01.2024 - Current
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Conducted routine equipment calibration checks to ensure accurate measurements during eye examinations.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
Optometry Receptionist
IMG Family Eye Care
06.2023 - 01.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
- Assisted in maintaining a clean and organized work environment to ensure a positive patient experience.
- Maintained inventory levels for contact lenses, eyewear accessories, and office supplies, placing orders as necessary to prevent stockouts.
- Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
- Navigated electronic medical record systems proficiently, updating patient profiles with accurate information during each visit or interaction.
- Responded proactively to unexpected scheduling changes or emergencies, effectively adjusting appointments and notifying all relevant parties as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
BARISTA
HS GREEN RESTURANT
12.2022 - 06.2023
- Serve wine and alcoholic beverages
- Presented and explained drink menu, answering questions to educate customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Run the restaurant in the mornings
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Updated signage and displays to promote new and expanded products and services
- Memorized or referenced readily accessible information to relay to customers
- Operated cash registers and handled cash and card transactions
- Provided exceptional customer service by anticipating customer needs before they arise
- Trained new baristas on company processes and product preparation
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
BARISTA
MACY
06.2022 - 12.2022
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Observed proper food handling procedures and upheld company policies and procedures
- Operated cash registers and handled cash and card transactions
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Ensured that all merchandise was properly labeled with correct prices before putting them out for sale
- Maintained knowledge of current sales and promotions; provided information on special offers when applicable
- Handled money responsibly by recording transactions accurately into the computer system while keeping track of any discrepancies in cash drawers
- Assisted customers over the phone with orders or general inquiries about store services or products
- Cross-trained in other areas such as stocking shelves, cleaning store area, setting up promotional displays
- Provided friendly, courteous service to all customers while maintaining an efficient work pace
- Demonstrated excellent customer service skills by greeting customers, responding to inquiries, and providing assistance with product selection
- Processed refunds or exchanges for returned items according to company policy in a timely manner
- Ensured that all merchandise was properly labeled with correct prices before putting them out for sale
- Performed opening and closing duties such as counting the contents of the cash drawer at the beginning and end of each shift
- Maintained knowledge of current sales and promotions; provided information on special offers when applicable
- Operated Point Of Sale system efficiently during peak times without compromising accuracy or speed
- Maintained a clean and organized workspace including stocking shelves and organizing merchandise displays
- Followed safety protocols such as keeping floors dry to prevent slips and falls and ensuring proper food handling procedures were followed
- Adhered strictly to company policies regarding returns, exchanges, refunds process and product pricing information.
FRONT COUNTER CASHIER
CHICK FIL A
11.2021 - 06.2022
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Observed proper food handling procedures and upheld company policies and procedures
- Operated cash registers and handled cash and card transactions
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Ensured that all merchandise was properly labeled with correct prices before putting them out for sale
- Maintained knowledge of current sales and promotions; provided information on special offers when applicable
- Handled money responsibly by recording transactions accurately into the computer system while keeping track of any discrepancies in cash drawers
- Assisted customers over the phone with orders or general inquiries about store services or products
- Cross-trained in other areas such as stocking shelves, cleaning store area, setting up promotional displays
- Provided friendly, courteous service to all customers while maintaining an efficient work pace
- Demonstrated excellent customer service skills by greeting customers, responding to inquiries, and providing assistance with product selection
- Processed refunds or exchanges for returned items according to company policy in a timely manner
- Ensured that all merchandise was properly labeled with correct prices before putting them out for sale
- Performed opening and closing duties such as counting the contents of the cash drawer at the beginning and end of each shift
- Maintained knowledge of current sales and promotions; provided information on special offers when applicable
- Operated Point Of Sale system efficiently during peak times without compromising accuracy or speed
- Maintained a clean and organized workspace including stocking shelves and organizing merchandise displays
- Followed safety protocols such as keeping floors dry to prevent slips and falls and ensuring proper food handling procedures were followed
- Adhered strictly to company policies regarding returns, exchanges, refunds process and product pricing information.
FRONT COUNTER CASHIER
SOUTHWELLS HAMBURGER GRILL
04.2021 - 11.2021
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Observed proper food handling procedures and upheld company policies and procedures
- Operated cash registers and handled cash and card transactions
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Ensured that all merchandise was properly labeled with correct prices before putting them out for sale
- Maintained knowledge of current sales and promotions; provided information on special offers when applicable
- Handled money responsibly by recording transactions accurately into the computer system while keeping track of any discrepancies in cash drawers
- Assisted customers over the phone with orders or general inquiries about store services or products
- Cross-trained in other areas such as stocking shelves, cleaning store area, setting up promotional displays
- Provided friendly, courteous service to all customers while maintaining an efficient work pace
- Demonstrated excellent customer service skills by greeting customers, responding to inquiries, and providing assistance with product selection
- Processed refunds or exchanges for returned items according to company policy in a timely manner
- Ensured that all merchandise was properly labeled with correct prices before putting them out for sale
- Performed opening and closing duties such as counting the contents of the cash drawer at the beginning and end of each shift
- Maintained knowledge of current sales and promotions; provided information on special offers when applicable
- Operated Point Of Sale system efficiently during peak times without compromising accuracy or speed
- Maintained a clean and organized workspace including stocking shelves and organizing merchandise displays
- Followed safety protocols such as keeping floors dry to prevent slips and falls and ensuring proper food handling procedures were followed
- Adhered strictly to company policies regarding returns, exchanges, refunds process and product pricing information.
Education
BACHELOR OF ARTS (B.A.) IN FINE ARTS CANDIDATE -
HOUSTON BAPTIST UNIVERSITY
Houston, TX05.2025
HIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
Houston, TX06.2021
Skills
- Graphic Design
- Adaptive and Creative
- Food Preparation and Safety
- Sales Expertise
- Cash Register Operation
- Excellent Memory
- Hospitality and Accommodation
- Inventory Management
- Team Leadership
- Ability to Adapt
- Team Player
- Retail Sales
- Optical orders
- Team building
- Relationship Building
- Task Prioritization
- Goal Setting
- Self Motivation
- Multitasking
- Problem-solving aptitude
- Insurance Verification
- Optical Measurements
- Written Communication
- Interpersonal Skills
- Adaptability and Flexibility
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Awards
- Gold Medal for Livestock Rodeo
- Good At Mathematics
Volunteer Experience
HELPER, CHURCH, Houston, Houston, TX, 01/2017, 06/2022, Used proper hand signals to communicate with equipment operators., Unloaded and staged materials for construction projects, ensuring that the proper materials were readily available., Demonstrated proficiency in building relationships with clients through empathy and understanding.
References
- Alejandra Camero Lopez, Houston Baptist Universtiy, Financial Advisor, alopezcamero@hbu.edu, (713) 539-4651
- Jonathan Juarez, Chase, Bank Clerk, Jonathanabnerjuarez96@gmail.com
- Emily Valdivieso, HEB, Curbside Shopper, (281) 649-3734
Languages
Spanish
Native or Bilingual
Timeline
Optician Technician
Sam's Club
01.2024 - Current
Optometry Receptionist
IMG Family Eye Care
06.2023 - 01.2024
BARISTA
HS GREEN RESTURANT
12.2022 - 06.2023
BARISTA
MACY
06.2022 - 12.2022
FRONT COUNTER CASHIER
CHICK FIL A
11.2021 - 06.2022
FRONT COUNTER CASHIER
SOUTHWELLS HAMBURGER GRILL
04.2021 - 11.2021
BACHELOR OF ARTS (B.A.) IN FINE ARTS CANDIDATE -
HOUSTON BAPTIST UNIVERSITY
HIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
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